Most orders ship 1-5 business days after payment is received and cleared. Some items that require special treatment, including journals, original artwork and posters, may take longer. Let me know if you have any special deadlines or shipping requests! All regular, undamaged merchandise may be exchanged for store credit within 30 days, minus shipping and handling fees. E-mail me at meaganmooreart@gmail.com for a return slip. I love doing custom work! Please contact me with your ideas, and I'll send you an estimate. A deposit is required before work can begin, amount negotiable depending on the project. Sorry--no returns or exchanges on custom items. If you are unhappy with your order for ANY reason, please let me know! It is a privilege to share my creations with you, and I will do everything I can to ensure your satisfaction.