ORDER PROCESSING: Orders take approximately 12 weeks to complete. SHIPPING: Shipments are made via USPS, FedEx, and UPS. The default shipping method is USPS, but the other options are available by request. RETURNS: Due to the nature of Memorial Beads being unique and one-of-a-kind because of the flowers used, returns are not accepted. However, customer satisfaction is important to us and we will do our best to address any concerns you might have.