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We do not offer refunds but if there is ever a problem, we will work with you to make it right - that's a promise! Delivery timeframe: Please bear in mind that we are located in Canada. As such, if you are ordering from the US, UK, etc., it may take a few extra days to get to you due to customs etc. Typical delivery time is 2-3 weeks. Please be patient, it will be worth it - that's another promise! :) Having said that, Canada Post is generally pretty quick and reliable. Thanks!