Greetings! Welcome to my NG Originals Artfire Studio. This is my special place for unique designs. Reserves ~ Custom Orders ~ Layaways are all welcome... please see below for further details and just ask me if you have any other questions. I also offer "limited run editions" of more simple and more affordable designs in my other Artfire Studios (if you are interested) here: http://www.canadianrockiesart.artfire.com http://www.camelotstrove.artfire.com No matter where you decide to shop with me, every client of mine is treated with the utmost care and I want to assure you that you will always receive handcrafted jewelry made by me, especially for you. I have made all attempts to portray the colors & size of all my items up for sale as accurately as possible. However, colors will vary depending on your computer monitors and it is subject to individual opinion. ALL my pictures are taken to show you as much details as possible using the Macro setting on my camera, so please make sure to read the descriptions in full as items may seem larger because of the close-up views. This will help you determine the lengths and widths, and approximate sizes of each item. Payment: 1) For Canadian residents who have access to online banking, I can accept Email Money Transfers/Online Banking Interac. Contact me for details prior to placing your order. 2) For everyone in Canada and worldwide: I accept payment via Paypal. Buyer must make the payment by Paypal immediately upon placing the order *unless* agreed for beforehand. ** NOTE ** You don't have to sign-up for a Paypal account to pay using Paypal.com. Paypal now accepts to process credit card payments without the need to log-in or create an account. Instant Transfers and Credit Cards via Paypal is preferred. If you want to pay by e-Check, the e-Check must clear before I can ship out your order (that normally takes 4 to 8 business days depending on the Paypal rules for your country). Once your e-Check has cleared, I will contact you to confirm the shipment of your order. ~~~ Reserves: I am happy to hold items for up to 30 days upon our agreement prior to purchase. New customers will be asked for a small non-refundable deposit. ~~~ Layaways: I ask for a minimum 25% deposit to be paid at the time of purchase, then you have up to 8 weeks to pay the balance, upon our pre-agreement. ~~~ Custom Orders: I ask for a minimum 50% deposit to be paid at the time of the order (after we have discussed the details of your custom request). The balance is payable once the item is ready to ship, or as otherwise agreed to beforehand. If you have any questions, simply contact me! It's always a pleasure to talk to my customers :) Shipping: All of my creations listed in the NG Originals Studio are ready to ship, unless it is an item that is made to order (Rings, for example). I make a couple of trips to the Post Office each week, so items will go out within 1-2 business days from receipt of cleared Paypal payment. The delivery/turnaround time for custom orders is on a case-by-case basis, depending on my availability and complexity of the project. Contact me for your custom design requests. Customer satisfaction is my goal and all questions will be addressed immediately. I guarantee everything that I sell so feel free to purchase with confidence. Note: Small/lower value creations are shipped insured with proof of shipping via Small Packet. Higher value creations automatically ship by insured parcel post or XpressPost from Canada Post with tracking. I automatically ship to the Paypal address, so please make sure that your Artfire and Paypal addresses match. Exceptions/shipping to another address is handled on a case-by-case basis, so contact me first about it and we can discuss your situation. Shipping restrictions: Unfortunately, at this time, I cannot ship to Austria, Italy, Mexico and Spain. Please also note that I reserve the right to refuse service to buyers with negative feedback. Refunds and Exchanges: I accept exchanges for a store credit* if you contact me within 30 days from the date of purchase. Contact me should there be any questions as I want you to be truly happy with your purchase. Cash refunds will only be issued in the case of a defect (craftsmanship defect) or damage (damaged in transit). Contact me if you have any questions, and keep all packaging carefully for insurance claims purposes with the shipping carrier. All returns/exchanges must be shipped back *with full insurance & tracking number*, in new, unworn/unused condition, with all of the original packaging material and gift packaging. All shipping fees to return the item(s) are the sole responsibility of the buyer, except in the case where an item would have a craftsmanship defect. Custom orders & Wholesale orders are final sales. * The store credit is equivalent to the price that you paid for the jewelry itself. The credit amount does not include the original "shipping" amount that you paid on the original order. Additional information: ~~~~~~~~~~~~~~~~~~~~~~~~ WHOLESALE INQUIRIES: Effective Feb. 2010: New accounts - 1st order US$1,500 minimum + Insured XpressPost Shipping. Follow-up orders US$500 minimum + Insured XpressPost Shipping. No "30 day terms" accounts. Absolutely no "consignment" accounts. All wholesale sales are final. Contact me with your valid trading license information for my wholesale prices & terms. ~~~ JOIN MY NEWSLETTER MAILING LIST ~~~ If you would like to be added to my newsletter email list, you can quickly sign up by filling out this form here on my NGOriginals / Canadian Rockies Art Newsletter sign-up page: http://eepurl.com/g9Tl I don't share my list of subscribers with anyone, and you are free to unsubscribe at any time. Cheers, Nathalie