Payments- I can accept payments using PayPal, Visa, Master Card, American Express, and Discover Card. (Credit cards are also processed through PayPal, however, it is not necessary for customers to have an account with PayPal.) I apologize, but I'm not able to accept money orders at this present time. I am however looking into making that a future possibility. Shipping- I try to get these items shipped out as fast as possible. Items are shipped the same or next day in most cases. Please be sure that your shipping address for your Etsy account is correct to avoid any delays or complications. Items are shipped using USPS First Class mail, and should arrive between 3 and 5 days after being shipped. Most items are packed in plain brown 6"x6"x6" boxes, stuffed with packing peanuts. Smaller cardboard packing tubes are available upon request. Refunds, lost packages, etc- If there are any questions or issues regarding your purchase, please feel free to get in contact with me here at Artfire.com. You will receive a reply as soon as possible. I'll be happy to help find an appropriate solution to the situation.