Peacebird Studio Shop Policies:: ***Welcome! Peacebird Studio is celebrating 4 years growing strong! Thank you for your support! My website:: http://www.peacebirdstudio.net facebook page:: http://www.facebook.com/PeacebirdStudio twitter:: http://www.twitter.com/PeacebirdStudio I hope to spread a little peace I enjoy through sharing my creations. I think life is a celebration for enjoying beauty in the everyday and I think art is even better when you can wear it! It is my intention to help you to feel good about what you wear and celebrate the beauty of being uniquely You! "Let the beauty we love be what we do. There are hundreds of ways to kneel and kiss the ground." Rumi ***PAYMENT:: PayPal for all credit card & e-checks! Please understand that payment must clear before I will ship your order and that you may pay by credit card thru PayPal for faster service! ***e-checks may take 3-5 days to clear payment and orders are NOT shipped until payment clears. PayPal is safe & secure. You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. Please provide a valid address during PayPal checkout. ***For items/orders over $100, I am willing to take payments within these terms:: 1. You discuss it with me prior to purchasing 2. 25% non-refundable downpayment required in order to hold the item for you 3. balance to be paid within 90 days ***SHIPPING:: All orders will be shipped within 1-3 business days of the time payment is received. I use recycled packaging whenever possible! I will ship US Priority, First Class or Parcel Post depending on whichever is a better value. I use USPS.com to determine shipping costs. Generally, I ship via USPS First Class Insured Mail (2-5 days delivery time) within the US and via USPS First Class International Insured Mail (delivery time varies). *Shipping insurance is included in the shipping charge for all jewelry* Printed receipt *only* available upon request in MESSAGE TO SELLER during checkout, but not standard to save trees! All Etsy orders are stored in your account, so you may print anytime if needed. Once your package arrives, please leave positive feedback to let me know you are happy with your purchase or please feel free to contact me~ *2012 WINTER HOLIDAY SHIPPING DEADLINES* (((For delivery by Dec 24th))) *All hula hoops must be ordered by December 12th *All ready made orders must be placed by December 18th *All Custom made item orders must be placed by December 7th ***REFUNDS & EXCHANGES:: Great care, lots of time and attention to detail go into accurately describing and representing each item in photos AND description for sale! Please check measurements carefully & read the listing thoroughly and contact Peacebird Studio with any and all questions PRIOR to purchase! I am very reasonable, but I am also an independent artist of handmade goods and cannot & do not compete with big box stores. Some artists have a strict no return policy because we simply cannot compete with big box stores! However, in some cases I understand that an alteration or exchange may be necessary and so I have adjusted my return policy. (Effective 5/29/2011) If you have in mind just to buy & return--please do NOT purchase from me! I reserve the right to refuse to do business with anyone. I stand by the quality of my work and I will not sell nor ship anything in lesser condition than described in order to maintain my own peace of mind. When in doubt, support your local economy! ***ALL BODY JEWELRY (including earrings) is non-returnable for hygienic reasons! (effective 12/24/2011) Otherwise:: ***Returns are accepted ONLY IF: *I receive a convo from the buyer within 3 days of receipt and before feedback is left for the item. *Clothing must be unworn/unwashed. *There is a 20% restocking fee and buyer pays for shipping both ways. *item must be returned undamaged--be sure to package protectively & insure as I am not liable for damage during shipping! *except as noted on individual listings marked "sale final, no returns" ***FAQs:: Custom Orders are welcome for jewelry and clothing! Terms:: * non-refundable deposit of at least 1/2 the total price quoted * full payment due upon your approval of photos of finished creation(s) * payment plans are available for purchases greater than $100 with at least 50% non-refundable deposit If you like the style of my work and like particular elements such as weaving, coils, swirls, etc., be sure to mention! However, I am not willing to duplicate, replicate or design anything wire for wire since I am not a machine~let's keep it fresh! All of my jewelry is handcrafted with high quality materials, skill and attention to detail to create heirloom quality pieces that will be around for generations with minimal care and cleaning. All of my jewelry arrives in a gift box with cleaning and care instructions! I will send you photos and any other info for your approval prior to shipping. Your item will be shipped within 72 hours of your final approval. Thank you for your time & consideration! Amy Harbison P.O. Box 2062 Petersburg, VA 23804 peacebirdstudio@gmail.com