I will ship within 24 business hours of payment. I ship using USPS and will wrap your purchase in a manner that will ensure it arrives in perfect condition. Custom Orders cost an additional $10 for designing in addition to the price of the item you are ordering. The price of your item will depend on the materials you are requesting. For example, an item made with Swarovski Crystals is going to cost more to you than an item using glass. Custom Orders must be paid for in advance.Please allow 2-4 weeks for delivery as I may have to order additional materials. Don't worry, I make sure you see your item and you approve it before I ship it to you! I want you to be happy with your purchase, so if you are unhappy for any reason, please contact me to see if I can find a suitable resolution to the problem. Returns are accepted within 7 days of purchase and shipping fees are the responsibility of the customer. I accept PayPal, Amazon Payments and Money Orders for all ArtFire transactions.