PAYMENTS: We only accept Paypal orders for International orders No Exceptions. We are not responsible for customs fees and this should be considered when placing an order with us. You need to check your country's custom procedures prior to purchasing. US Customers and International customers: We will not process orders til we receive payments. I accept credit cards, debit cards and or cash payment through Paypal accounts. WE ARE ONLY ACCEPTING CREDIT CARD OR DIRECT CASH PAYMENTS THROUGH PAYPAL *Credit card payments: PayPal process our credit card payments and your personal information is NOT seen by us. You do not have to have a PayPal account to use a credit card. NOTE: Payment is expected at the time of your purchase. If we do not receive payment at the time your order was place, a reminder email will be sent. If we still do not receive payment the order will be canceled. ***SHIPPING: All items will be shipped out 1-2 days of receiving your order. Except for the busy holidays which can take 2-3 days to ship. We only use PayPal shipping address. If you want your item shipped to another location, please let us know. Shipping from PayPal is much faster and easier for us to process orders. I know that shipping cost can get crazy. I am a buyer too and I don't like over inflated shipping cost. I have very reasonable shipping rates and will always use flat rate shipping boxes to cut down on cost. Please also now that I am on the East Coast and shipping to the other side of the country (west coast) will cost a bit. If you ever want to get an exact shipping cost for any of our items, please just send me a email and I can give you the exact cost of your shipping. *PLEASE NOTE: The shipping price includes delivery confirmation and any handling fees. If you do not agree with the shipping, please do not purchase. I try to be as fair as possible with shipping cost and we do combine shipping on ALL multiple items. Customers can either wait for a revised Paypal or I will issue any over charge refund. We also will use Flat Rate shipping envelopes for items that will fit and Flat Rate boxes for large orders to save you money on shipping. LOST PACKAGES: If DC (Deliver Confirmation) states that your packages was NOT delivered after a very long period of time (such as weeks to a month) after it was shipped, we will replace your order. If Delivery Confirmation says your package WAS delivered, unfortunately we will not replace it and we apologize for this but from past experiences this has caused many problems and fraud. WE WILL REPLACE LOST UNDELIVERED PACKAGES. If your package is really lost and Delivery confirmation states that it wasn't delivered we will replace it. *WE COMBINE SHIPPING TO SAVE $$. SHIPPING WILL NOT EXCEED $10.95 US ONLY. This applies to large orders. *Unfortunately we will not replace theft of your parcels INSURANCE: Insurance is always optional and can be added as a extra cost. Refunds and Exchanges Due to the personal nature of the products sold at Pegasus Soaps, we are unable to accept returns or offer refunds. Prior to placing your order, please email us with any product questions. If you are not completely delighted with your order for any reason, please email us at pegasussoaps [!at] gmail.com and we will do our best to resolve your issues. We will work with the customer to iron out any issues that may arise. I put in a lot of work and time to make sure everything is perfect before it leaves my hands. We will issue a replacement package if your items are: Lost (within a reasonable time frame) Broken or Loose tops and jars (If it was our mistake) Leaking product Wrong Order (As we sometimes make mistakes as we are human) We work on a case by case bases as each customer may have different problems that may need to be addressed. IF YOU ARE UNHAPPY WITH YOU ORDER, PLEASE LET ME KNOW SO I CAN TRY TO FIX THE PROBLEM. I WANT MY CUSTOMERS TO BE HAPPY WITH THEIR PURCHASE. Privacy Policy Pegasus Soaps respects and maintains the privacy our customers. We are committed to providing a secure environment for all transactions and DO NOT sell or share your personal information to outside parties. Canceled/Changed orders Online ordering processes are automated, so we are unable to make changes to an order once it is finalized. If you need to add additional items, you will need to place another order. If you cancel your order before it's packed, a full refund will be given. Canceled orders that have already been boxed up for shipment will not be available for refund. Only BEFORE the item is boxed and ready to ship Disclaimer Although allergic reactions to natural ingredients are uncommon, we recommend you discontinue use if irritation does develop and contact your physician. Some of our products contain ingredients that derived from nuts such as Shea butter. We try our best to list all active ingredients in our products so you are aware of any ingredients you may be sensitive to. If you have a specific sensitivity or allergy, please carefully review the ingredient label of your product or the information on this site before using. The information presented in our shop is not meant to diagnose or treat any medical condition or to replace the advice or care of a qualified health professional.