piratcha's Policies
Payment
I accept PayPal only. Also, please make your payment within 3 days of purchase or I will re-list the items.
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Shipping
Important, if your address and PayPal address are different, please let me know where you want me to ship! Otherwise, I'll ship to your Paypal address.
The package will be shipped after payment is received. Estimate delivery time is around 10 - 14 days worldwide. It may be longer in December or during special occasion. The delay can also be caused by your country's custom office.
All orders will be shipped with Registered Air Mail with tracking code. If you don't want Registered Air Mail, please contact me for adjusting your shipping cost. However, if you need any items in hurry, I can ship to you with Express Mail Service. It takes around 3 - 5 days but the shipping cost is very expensive in my opinion. I believe it's more than $25. Contact me first if you need EMS shipping.
Customers in Italy, please contact me before placing your order.
About the tracking code. I will update the code to paypal shipping status and paypal will email the update shipping status to you which will include the tracking code. The code can be tracked at two places: from Thailand post website and your country postal service website. However, it is to be best checked at your country post website. Because at Thailand post website, it provided only the flight no., Date and destination exchange office. The link is here.
http://www.thailandpost.com/irt.php
If you are in USA, please use the code to check at http://www.usps.com/
For Cananda, http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber
England, http://track.royalmail.com
Australia, http://auspost.com.au/track/
To my past experience, it took more than 10 days before the code can be tracked at the website and most of the time, my customers would receive the package first.
Refunds and Exchanges
Please allow me a room for making things right. If any problem occurs, you do want refunds or returns, please contact me. I'll try my best to set things right and make you happy.
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Additional Policies and FAQs
I accept custom order.
You can ask me to adjust the length of the bracelet or ring to fit you. Or you can ask for different colors.
For crystal supplies, I also have other colors in stock and I'm happy to adjust quantities for you. Please ask me if you need something and you can't find it in my shop, I may surprise you.
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Normally, I'll leave feedback right after I ship the items to you. But if I buy your product, I'll leave feedback after I receive them.
Feel free to contact me. I'll online every day.