pixiedustfineries' Policies

I accept PayPal and Money Orders.

Items will not ship until cleared payment is received thru PayPal or not until I have received a money order for the item(s).

SHIPPING
In stock orders will be processed and shipped within 2-3 business days following receipt and clearing of payment.

Purchases made on Friday after 3:00pm CT will be shipped on the following Monday.

Custom sizing, custom orders, and holiday orders may take longer.

I offer combined shipping on multiple item orders. Please see the "with another item" shipping cost to determine the combined shipping discount. All items must be paid for together on the same invoice to be eligible for the combined shipping discount.

UNITED STATES: All items will be shipped via USPS Priority Mail Small Flat Rate Box, which will take up to three business days from date of shipment. I will send you an email confirmation with the tracking number on the day that I ship your order.

INTERNATIONAL: All items will be shipped via USPS Priority Mail Small Flat Rate Box. Depending on your location this could take anywhere from 7-20 business days. If you would like "EXPRESS shipping", please contact me prior to your purchase and I will give you the rate for that service.

Items will not ship until cleared payment is received PayPal or Money Order.

REFUNDS/EXCHANGES:
I guarantee my items will arrive to you in excellent condition. If an item arrives damaged or defective, I will replace that item at no additional charge. Please email me to arrange a return of a damaged or defective item. Buyer is responsible for return shipping costs. No Refunds on custom orders!

CUSTOM ORDERS:
I will also do custom jewelry designs, sizes, and colors, gold or silver etc., please contact me directly.

The amount of time it takes to complete a custom piece varies due to complexity of the request and whether the parts are custom and need to be ordered.

Generally custom orders take anywhere from 5 to 10 days. I will discuss with you your individual needs (or course priority is first come, first served but exceptions can be made in the event of a time sensitive situation, such as a birthday, anniversary, or holiday.)

Custom Orders are not refundable, or returnable as this was made for you and only you. However, if your order is damaged in transit I will work with you in replacing the piece.