Hello and thank you for taking a moment to view the Polka and Bloom shop policies - and thank you for considering owning one of my creations. Your support for handmade is immensely appreciated. If you have any questions about my work or the shop policies, please don't hesitate to contact me! Payment I only accept Paypal. You do not need a Paypal account to pay through Paypal; a credit or debit card is all you need. Just click on the Paypal option and follow the link to pay with your credit or debit card. I would like immediate payment, but within 3 days maximum. Please contact me if for some reason you need to delay payment; I'd be happy to sort something out. However, if I've not heard anything from the buyer within 7 days I will cancel the order. Shipping Embroidery patterns and ebooks will be sent by email to your Paypal email address unless you tell me to use another one. Paper versions of patterns and ebooks are also available but at additonal cost for printing and shipping. I ship to any destinations, as long as they have a postal service! I will always try to ship orders within 1-2 days (weekends excluded). If there is a delay, I will let you know. I use Royal Mail for shipping to both national and international destinations. - For Uk destinations I use Recorded First Class Delivery. This delivery method needs to be signed for, so, on purchase, please let me know in a 'note to seller' if this would be awkward for you. - For international shipping, I use First Class Airmail. This should reach most destinations within 5-7 days. However, this is not a tracked or insured service, so if you would like this to be provided, please let me know in a 'note to seller' - or contact me before purchase. There is an extra charge for this, unfortunately. Buyers are responsible for any additional customs or duty costs. Refunds and Exchanges Sales of embroidery patterns and the embroidery book are final and I do not accept any returns, or offer refunds, on these. Other items I will accept returns if you contact me within 48 hours of receiving your order, and if you return it to me within 7 days. The item/s must be unused and in the same condition as I sent it to you. When I receive the item/s I will refund you the purchase price (excluding shipping) or exchange the item once I have checked the item/s. Unfortunately, I cannot refund any return shipping costs. :: I do not accept returns of custom made orders. :: Additional Policies and FAQs C U S T O M M A D E I welcome custom orders: any size or colours. Once a design and price has been agreed to, I will ask for 50% of the purchase price before starting work on it. This is to cover any supplies I do not already have available and to ensure that I will not be caught out with an unpaid custom order. - copyright - All of the creations, patterns and images in my shop are my copyright. Please do not copy or reproduce any of my items or images without my approval. Copyright is not transferred with the sale of any item.