Shipping: We use first class shipping, but do offer Priority and Express mail upon request for an additional cost. Please contact seller. Refunds and Exchanges: We must be notified within 48 hrs. upon delivery of your purchase for a refund and/or exchange minus shipping cost. Contact us by: Clicking on "Contact Seller' on our website, or e mail sassystrands@sbcglobal.net for return information. Your refund will be issued after the item has been received. Payment: We accept payment through PayPal. You don't need a PayPal account to pay for your order. Click the payment button and it will give you the option to pay with credit card without signing up for a PayPal account. Payment is expected immediately upon ordering. If you do not pay immediately, we will contact you by the email address you provided through Art Fire. If after 2 days you have not responded, the order will be canceled and the item(s) will be re-listed. Orders: Custom orders are available. Contact seller for more information. Contact: Chris Heim 209 481-9509 Kimbra Chapman 209 639-1731