PLEASE make sure that the shipping address you provided on PayPal matches the one you provided at checkout on Artfire.
Otherwise your order may be delayed as we will have to contact you to confirm which one to ship to. In the event that we do not get a response, we will ship to the shipping address provided at checkout on PayPal.
If there is a mistake in the address please contact me immediately. I am not responsible for orders where I am provided an insufficient or incorrect address.
RING SIZE CHART:
All our sizes refer to US women sizes:
Please refer to the ring size chart here:
Leave us a message at checkout in the "Message to seller" section with the ring size you want or contact us.
I ship within two to three business days of receiving payment using regular airmail from Hong Kong. Orders may take anywhere from 10 to 15 business days (excluding weekends and holidays) for international orders.
For orders of $20 or more:
I will ship items using regular airmail and obtain a proof of delivery.
For orders of $30 or more:
I will ship items using registered mail which comes with tracking details. Please email me for the tracking number.
REFUNDS AND EXCHANGES:
I do not accept refunds or exchanges UNLESS. ...
An order goes missing in the mail.
This is only the case for orders of $19 or less as orders of $20 or more will be shipped either with proof of delivery or with registered mail which comes with tracking.
(Please wait for a month to pass before assuming your order has gone missing! Sometimes international orders can take a while) If that is the case please contact me and we can work it out together!
If your item arrives damaged in the mail, please email me to let me know and send the broken or damaged item back to me so I can see why it broke so easily and I will mail you back a replacement free of charge.
If you find that your order is incomplete, please email me immediately with photos of the original package (both front and back) especially of the customs & insurance form on the back of the package as it will help me clarify how many of which items I've sent to you. If it is a mistake on my part, I will compensate you for your missing items.
I AM NOT RESPONSIBLE for orders if ...
1) The package doesn't arrive due to a wrong or insufficient address provided by the customer. So please make sure your address is correct!!!
2) The item doesn't fit. Please read the listing for each item carefully! Some items are only available in certain sizes! All sizes are listed using US sizes (Women Sizes not Mens!). I do not do returns or refunds on orders if the size isn't right as it is clearly written in every listing!
You can email me with the size you'd like and I'll make sure to respond! Or leave me a message prior to checkout!
If you make a purchase from our store we will assume that you have read and agree to all the store policies above.
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