soapdeli's Policies

Welcome to Rebecca's Soap Delicatessen. My business was founded in 2001 when I began making soaps as an alternative to commercial soaps which I found drying and would often break out my skin. I hope you like my alternatives as much as me and my family do.

Please note that all listings are for a single bar of soap or single lotion unless otherwise stated.

PAYMENT

At this time, I accept the following payment methods:
* Paypal
* Google Checkout

Payments are expected immediately upon checkout, or within 36 hours of receipt of an invoice for custom orders.

VA customers pay 5% sales tax.

I can ship up to 10 bars of soap for a flat $6 shipping fee within the US. Larger orders up to 50 bars will not exceed $11 within the U.S. if I am able to ship US Flat Rate Priority Mail. Overpayment of shipping will be refunded when your order ships.

I reserve the right to request additional funds for shipping if I have grossly under calculated shipping costs. In this instance, the customer has the right to pay the additional shipping or request that the sale be canceled.

I reserve the right to cancel any order I see fit should I feel it is fraudulent or am not comfortable with the transaction.

SHIPPING

All orders placed will normally be shipped within 1 - 3 business days upon receipt of payment, but no later than 7 days after payment has cleared.

Echecks must clear before shipping. Once an echeck has cleared it will be shipped following the guidelines above.

Packages will be sent via USPS. All U.S. orders will be shipped with delivery confirmation and can be tracked at http://www.usps.com.

In the result of a shipping error, Rebecca's Soap Delicatessen will take every measure to correct the error at my expense. Further, please contact me if you are not happy with your purchase for any reason to see if we can work something out.Final decisions, however, are the sole discretion of Rebecca's Soap Delicatessen.

REFUNDS AND EXCHANGES

Because of the personal nature of the items sold, returns of soaps and other personal care products will not be accepted. If you have problems with a product, please contact me to see if we can work things out.

CUSTOM ORDERS

I will consider custom orders. Custom soaps require a 32 bar minimum with 50% non-refundable deposit up front, and the remaining 50% payment at the time of completion. Turn around for custom orders is 3-4 weeks.