Payment

We accept major credit cards via Paypal. You do not need to sign up as a member of Paypal in order to use its service, and you won't be revealing your credit card or bank details to us.


Shipping

Most items are carefully packed in a reusable ziplock bag, (clean, recycled) bubble wrap and tissue paper, and mailed in a bubble envelope. Our shipping costs are calculated by weight, so we try to keep them down by avoiding heavy and unnecessary packaging. However, some items with a more delicate structure will come to you in a box.

Orders are shipped TWICE A WEEK on Wednesdays and Saturdays. Packages are shipped via SingPost registered mail which requires a signature upon delivery.

Please note that all duties or import taxes are entirely the buyer's responsibility. Tellurus shall not be liable for any additional charges imposed by customs authorities.

Approximate transit time (based on SingPost estimates), denoting the time from whence your package leaves us till it reaches your address:

Singapore - 2 business days
Asia Pacific - 5 to 7 business days
UK - 5 to 9 business days
Europe - 6 to 12 business days
USA, Middle East - 8 to 14 business days

You will receive email confirmation of your order being shipped, including the article registration number if applicable. For international deliveries, please expect delays in transit times or customs clearance especially during peak holiday seasons.

In the unlikely event that you do not receive your shipment after 4 weeks or 18 BUSINESS DAYS, please contact us so that we can request a tracing report from the post office.


Returns, Refund and Exchanges

Should any item reach you in damaged condition, please let us know AT ONCE. Also, if you're unhappy with your purchase in any way, please contact us within THREE days of receipt, and we will work with you for a resolution. Refunds or exchanges are made on a case-by-case basis only. We cannot accept returns/exchanges/refunds on customised items.

Returns should be in new and unused condition and carefully packaged. We will not be able to process a return if it has been damaged in transit. All initial and return shipping costs are non-refundable.


Your Privacy

The data we collect on our website is used solely for the purpose of carrying out our business, i.e. to ship your order or to contact you with regards to your order.

Tellurus will never sell or rent your name, e-mail address or other information to third parties, and will not disclose such information to third parties without your explicit consent or unless we are required to by law.

We may, from time to time, send announcements or promotions via email and you will always have the choice of opting out.

Most importantly, we do not collect or store your credit card or any other financial information.


Copyright and Intellectual Property

All photography, jewellery and text/copy displayed on this site belong to Tellurus. Please respect our intellectual property rights and refrain from using any of our images or text/copy without prior permission.