Welcome Thank you for taking the time to read over our store policies. We appreciate your patronage and will work hard to provide you with excellent handmade goods and services! http://thebobbin.com Payment We only accept paypal at this time. Payment is due on the day of purchases and we will only ship out once payment is received. Shipping Items will be shipped within 3-5 business days unless it is a custom order. Most custom orders take 2 weeks. We ship USPS priority on most items with Delivery Confirmation. Insurance is recommended. We will not be held responsible for items lost in the mail. Refunds and Exchanges Sorry but no refunds. If something truly does not fit, or we sent out the wrong item we will happily exchange or give you store credit. Additional Policies and FAQs All of our items are handmade from recycled and vintage materials. Everything goes out in excellent condition and is carefully packed. If you have questions about any of our items, ask before you buy! We are happy to give additional measurements or send out additional photos. Thank you for choosing The Bobbin Slow Fashion + Sustainable Design. Please check our other listings and come back often as we add new styles monthly. Please contact us with any questions or requests.