thejewelryloft's Policies
Welcome
Welcome to the Jewelry Loft. I create beautiful hand crafted jewelry with only the finest semi-precious stones, crystals and findings.
Payment
I accept PayPal as the main form of payment at this time. Be advised that e-checks do take 3-5 business days to clear ! Personal checks will also be accepted and I will mail your purchase once the check has cleared the bank.
SHIPPING
I ship USPS first class (3-5 business days) for US orders, and Priority International and to Canada. Please allow one business day for handling. Please contact me for a insurance quote.
All of my jewelry is carefully packaged and sent to you in a gift bag at no additional cost. Please let me know if you need to have a card included.
REFUND AND EXCHANGES
I pride myself on excellent customer service. If you are not 100% satisfied with your purchase please contact me within 7 days of receipt. All items must be returned in its original condition and a full refund will be issued, less shipping and handling. I encourage to return the purchase with insurance since I will not be resposible for lost or stolen packages.