I will answer any and all questions truthfully before you purchase and before I ship. I will also take additional photos for you if you have questions about anything on the item. Once the package is shipped, I'm sorry, but I can't do returns on custom or personalized orders. If it's insured, I will work w/ you to make it right. Shipping I will combine shipping to help save you money, as well as save myself time! I can fit several sets of ceramic coasters in a flat rate box for $10! I ship my coaster sets via Flat Rate Envelope for single sets and flat rate box for multiple sets to save you money. I typically ship other items United States Parcel Service (USPS) w/ delivery confirmation, and will ship w/ insurance on custom invitations and scrapbooks. I can email you tracking numbers if you like. I ship internationally through United States Postal Service International First Class unless you prefer a different shipping method. I'm in the process of adding more countries to my shipping section in my listings, but I will ship anywhere! Upgraded shipping--Need a faster shipping method? I will ship overnight, 2 day, etc. at your request. Thanks!