We gladly accept (and prefer) PayPal. I also accept personal checks and money orders. Personal checks may delay shipment until your check has cleared our bank. Payment is due and appreciated within 3 days of sale unless prior arrangements have been made. After that the sale will be cancelled.
We generally ship by USPS First Class Mail. All domestic packages include delivery confirmation. Insurance is extra ($1.70 for up to $50.00) and recommended as seller is not liable for damage or missing items due to shipping. In some cases (ie heavier packages), shipping may be upgraded to USPS Priority Mail. We do ship internationally, with the exception of Italy. I generally ship 2-3 times per week and I do take weekends off to be with my family. In the event that you need your beads super-quick, please let me know and I'll do everything I can to help you.
Refunds and Exchanges
We try very hard to give you an accurate description of everything you find on our site. All of our beads are in uncirculated condition, generally referred to as "New, Old Stock". Vintage crystals are often packaged in hanks or loose (in packages, by the gross). In all cases, vintage beads and crystals may have tiny flaws. They don't take away from the beads but this goes along with purchasing vintage beads anywhere. They will not be considered defective. However, we do allow returns if an item is significantly not as described or defective. All items returned must be received in their original condition, within 7 days. We do not credit for shipping charges either way, unless the return was due to an error on our part.
Please keep in mind that computer monitor settings vary so the color of the item(s) you receive may not exactly match your monitor settings. We pride ourselves on offering multiple photographs of each item, to give you a more accurate idea of the color of the item you are purchasing. With this said, we cannot accept returns if, for instance, an item appears "yellow" on your screen and is actually golden topaz when you receive it.
Additional Policies and FAQs
If you need more of an item than we have listed, please convo me. Many times I do have more stock available. However, the vintage bead listing you love today may not be here tomorrow and with many vintage items, once it's gone, it's gone.