I currently accept PayPal, Google Checkout and Amazon Checkout. Payment at time of purchase is greatly appreciated. Orders not paid for within 3 days of purchase will be canceled.
*Note: You do not need a Paypal account in order to use Paypal at checkout.
Upon receipt of payment, please allow 4-5 days for shipping as your candles are handpoured at time of purchase and require a short curing period to ensure you receive the highest quality product available. I typically create my candles on Saturday and Sunday. For early week orders (Monday/Tuesday), please let me know if a "rush order" is necessary and I will do my best to accomodate your request.
I ship all orders through the United States Postal Service (USPS). For cost-effectiveness, all orders weighing 13 ounces and under will ship First Class Mail and orders weighing over 13 ounces will ship Priority Mail. If you would like upgraded shipping, please contact me and I will be happy to assist you.
For international destinations, please refer to the shipping costs indicated on each product page.
I highly recommend USPS Shipping Insurance, but it is not required to complete your order. Please contact me if you would like insurance included in the shipping fee, I'll inform you of the cost (usually less than $2.00).
REFUNDS and EXCHANGES
My goal is for every customer to be completely satisfied with their purchase. If for some reason you are not happy with your order, please contact me ASAP (no longer than 3 days after receiving your order).
Please note that all candles are securely packaged. Should your item arrive damaged, please contact me immediately so that I may assist in resolving the issue. I, unfortunately, can't control what may occur during the transportation of your order, but I am responsible for the quality of the candles that you purchased.
CANDLE CARE & SAFETY
~Always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep.
~Never burn a candle on or near anything that can catch fire. Place candles away from drapes, bedding, carpets, books, paper, flammable decorations, etc.
~Keep candles out of the reach of children and pets. Don't place lighted candles where they might be knocked over by children or pets.
~Trim candlewicks to 1/4 inch each time before burning. Long or crooked wicks cause uneven burning and dripping.
~Always use a candleholder specifically designed for candle use. The holder should be heat resistant, sturdy and large enough to contain drips or melted wax.
~Be sure the candleholder is placed on a stable, heat-resistant surface.This will also help prevent possible heat damage to underlying surfaces and prevent glass containers from cracking or breaking.
~Keep the wax pool free of wick trimmings, matches and debris at all times.
~Always read and follow the manufacturer's use and safety instructions carefully. Don't burn a candle longer than recommended.
~Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow lightweight curtains or papers into the flame where they could catch fire.
~Always burn candles in a well-ventilated room. Don't burn too many candles in a small room or in a "tight" home where air exchange is limited.
~Don't burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or 1/2 inch if in a container.
~Never touch or move a burning candle when the wax is liquid.
~Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.
~Place burning candles at least three inches apart. This ensures they won't melt one another, or create drafts that can cause the candles to flare.
~Use a snuffer to extinguish a candle. It's the safest way to prevent hot wax splatters.
~Never extinguish candles with water. The water can cause the hot wax to splatter and might cause a glass container to break.
~Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure.
~Make sure a candle is completely extinguished and the wick is no longer glowing before leaving the room.
~Extinguish a candle if it flickers repeatedly, smokes, or the flame becomes too high. The candle isn't burning properly. Let it cool, trim the wick, check for drafts and then re-light.
~Never use a candle as a night light.