Welcome I love to hear from you, so please feel free to email me with any questions or comments you may have. PAYMENT: Pay Pal Contact me to pay by Postal MO... US ONLY Shipping I ship your purchase quickly, most often it will ship with in 24-48 hrs. However special and custom orders may take a little longer. I will discuss the wait time with you through Art Fire message or email. Please make sure you Pay Pal address is correct, as that is the one I ship to. I ship to the address PayPal supplies for you. If you would like your purchase to go to a different address enter it in the send gift to area on Paypal prior to completing your payment.* This protects us both and there are no exceptions Paypal is fast and easy for both of us. You do not need Pay Pal account for them to process your order, you can pay them with a credit card. * Most items ship first class, some ship Priority. International buyers are responsible for any extra fees, duties,brokerage charges or other any charges put in place by your country. Returns: Regular Purchases I truly want you to be happy with your purchase. If for any reason you are not, please contact me as soon as you receive it, so we can discuss how to fix it. If I can not fix it to your satisfaction, return it to me with in 7 days, in the original condition, with all packing materials included & I will refund your money. Buyer pays all shipping charges. Leather: There are no returns on cut leather Special Orders: If you need a supply I do not carry, I may be able to get it for you. However It must be paid for prior to my purchasing it. Please be sure you want it as I can't not accept returns for special orders. When I receive the item from my distributor I will check it to make sure it is in good condition, before sending it on to you. Custom Orders: There are no returns on custom orders unless I determine that the workman shop is faulty. I will do what I can to make you happy, but how much I can is on a case by case basis. Custom orders may require a 50% non refundable deposit. Colors may appear different on different monitors, and sizes may appear larger then they are. Please read descriptions carefully. Please allow for some variation in designs as custom made is handmade. Some supplies may become unavailable and there may be the need to substitute with another of equal quality and similar design. If it is more than just a slight difference I will contact you before hand. Leather cord colors can vary from roll to roll. So please expect possible variations.