We take seriously for the quality of every garment. If you are not fully satisfied, please contact us so that we can solve the problem for you.
1) If you have given us the correct measurements but the garment does not fit, we can either cover your further tailoring fees, or do refund/exchange, at your option.
2) Clearance items are not returnable if there is no quality problem.
3) Postage and packaging charges will not be refunded
4) Non-fault item can only be returned with a charge of 20% re-stocking fees.
♥Please feel free to ask for more photos or details before placing order, if you are not sure about an item.
If you make an Alchemy/Bespoke order, then a non-refundable 50% deposit will be charged. Any adjustment made to item (i.e. fabric, colour, pattern etc) will be taken as bespoke order. As a result, NO return/refund will be accepted unless there is a fault on the item.
The procedures for returns and refunds
1) The item must remain new and unused conditions. Please inform us by email within 3 days from the day after receipt
2) After our confirmation, please sent the goods in the original undamaged packaging (or packaging of the same quality). We recommend using an insured delivery service.
3) We will normally issue the refund within 7 working days, but please allow up to 21 days from receipt by us of your returned goods for your refund to be processed.