Hi, thanks for checking out our store policies, while we are UnStrung we like to keep things simple and straight forward. 100% Customer Satisfaction - we want all our customers to love their purchases - don't hesitate to convo us with a question, comment or suggestion.

Shipping
~ How we ship - We ship via the U.S. Postal Service to the address provided through Paypal, unless otherwise noted. If you would like to ship your purchase to a separate address please let us know through a convo or in the "Comments to Seller" section during your checkout process. If we see two different names or address we will contact you for the correct information (this may cause a slight delay in mailing).

Your jewelry will be placed in the anti-tarnish pouch and wrapped in tissue (we're not talking about Kleenex either) and tied with a nice ribbon or a fun piece of fiber. Your purchase is then placed in a bubble wrap envelope or box if you made our day by purchasing several items. Every attempt is made to mail your jewelry the next business day. Most of our items ship within 24 hours of your purchase (assuming you paid us:).

~ We also offer gift boxing under a separate listing. If you would like you purchase gift boxed please purchase the $2.00 listing.

~ We are happy to include a gift message with any purchase (with or without the gift box).
Refunds and Exchanges
~ 100% Customer Satisfaction- Got an issue? Contact us and we'll find a solution to make you happy. (We will not be giving away free jewelry though.)