BASIC MEMBER
ARTIFACTS RECEIVED:
Studio Policies for TenDigitCreations
PAYMENT INFORMATION:
We gladly accept Paypal and RME. We can also send you an invoice through Google Checkout. Just let us know in the comments section. Please submit all payments within 3 days of your purchase. Communication is everything, so please contact us if you need a little extra time and we'll be happy to work with you.
Failure to submit payment and/or failure to respond to messages or emails within three days of purchase will result in the sale being cancelled and the item relisted.
Please submit your RME payments to tendigitcreations@comcast.net
SHIPPING INFORMATION:
We ship EVERYWHERE, even to APO addresses! :)
We gladly combine shipping and will refund any shipping overages exceeding $1.00.
We ship six days a week via USPS. We do offer Flat Rate shipping for qualified orders, so buy more and save! We will always ship the best method to save you money!
We do offer shipping insurance for a flat rate of $1.65 regardless of your purchase price (U.S. buyers only). We strongly recommend that you pay for your items to be insured, as no refunds are given on uninsured packages. This protects you from losses or damages incurred by the post office while the package is in transit.
WE RECYCLE!! Whenever possible, we do ship your items in good, useable boxes and envelopes...it's just a little something we can do to help! :)
RETURN POLICY:
We want you to be 100% satisfied! If for any reason you are not happy with your purchase, please let us know, and we'll do our best to reach a fair and mutually agreed upon resolution. Due to the nature of our bath and body products, we do not offer refunds or exchanges unless it is due to our error.
PLEASE NOTE: Refunds/Exchanges will not be issued for lost or uninsured packages. No exceptions! We offer insurance for $1.65 regardless of your purchase price. We simply cannot be held responsible for packages once they leave our hands.
ATTENTION: Refunds can not be issued for candles that melt out of shape during summer shipments. The USPS does not cover this, even if insurance is purchased, so please purchase your candles in the summer months at your own risk. We have never experienced a problem before, but still needed to include this in our policy. Thank you for understanding.
ADDITIONAL INFORMATION:
CUSTOM ORDERS: We gladly welcome custom orders! Need a larger quantitiy of items than what is listed? Please contact us and we'll be happy to set up a custom listing for you.
DISCOUNTS: We do offer discounts on larger orders! Please contact us for more information.
WHOLESALE: We do offer wholesale on many of our products. Please email us at tendigitcreations@comcast.net for more information, or you can apply to be a vendor online at www.tendigitgifts.com
ABOUT OUR CANDLES: Our candles are richly scented using our premium soy wax blend and lead free wicks. We add no color to our candles so that they'll match any decor. The only color alterations come from the fact that certain fragrance oils will slightly alter the color of the wax. You can be assured that you'll have a great smelling candle from beginning to end!
SECRET PAL FRIENDLY! We are happy to ship to your secret pal...just mention it in the notes section! Provide their name and full address and they'll never know who it was from. :)
We gladly accept Paypal and RME. We can also send you an invoice through Google Checkout. Just let us know in the comments section. Please submit all payments within 3 days of your purchase. Communication is everything, so please contact us if you need a little extra time and we'll be happy to work with you.
Failure to submit payment and/or failure to respond to messages or emails within three days of purchase will result in the sale being cancelled and the item relisted.
Please submit your RME payments to tendigitcreations@comcast.net
SHIPPING INFORMATION:
We ship EVERYWHERE, even to APO addresses! :)
We gladly combine shipping and will refund any shipping overages exceeding $1.00.
We ship six days a week via USPS. We do offer Flat Rate shipping for qualified orders, so buy more and save! We will always ship the best method to save you money!
We do offer shipping insurance for a flat rate of $1.65 regardless of your purchase price (U.S. buyers only). We strongly recommend that you pay for your items to be insured, as no refunds are given on uninsured packages. This protects you from losses or damages incurred by the post office while the package is in transit.
WE RECYCLE!! Whenever possible, we do ship your items in good, useable boxes and envelopes...it's just a little something we can do to help! :)
RETURN POLICY:
We want you to be 100% satisfied! If for any reason you are not happy with your purchase, please let us know, and we'll do our best to reach a fair and mutually agreed upon resolution. Due to the nature of our bath and body products, we do not offer refunds or exchanges unless it is due to our error.
PLEASE NOTE: Refunds/Exchanges will not be issued for lost or uninsured packages. No exceptions! We offer insurance for $1.65 regardless of your purchase price. We simply cannot be held responsible for packages once they leave our hands.
ATTENTION: Refunds can not be issued for candles that melt out of shape during summer shipments. The USPS does not cover this, even if insurance is purchased, so please purchase your candles in the summer months at your own risk. We have never experienced a problem before, but still needed to include this in our policy. Thank you for understanding.
ADDITIONAL INFORMATION:
CUSTOM ORDERS: We gladly welcome custom orders! Need a larger quantitiy of items than what is listed? Please contact us and we'll be happy to set up a custom listing for you.
DISCOUNTS: We do offer discounts on larger orders! Please contact us for more information.
WHOLESALE: We do offer wholesale on many of our products. Please email us at tendigitcreations@comcast.net for more information, or you can apply to be a vendor online at www.tendigitgifts.com
ABOUT OUR CANDLES: Our candles are richly scented using our premium soy wax blend and lead free wicks. We add no color to our candles so that they'll match any decor. The only color alterations come from the fact that certain fragrance oils will slightly alter the color of the wax. You can be assured that you'll have a great smelling candle from beginning to end!
SECRET PAL FRIENDLY! We are happy to ship to your secret pal...just mention it in the notes section! Provide their name and full address and they'll never know who it was from. :)
