BASIC MEMBER
Studio Policies for LadyArtisan
Payment:
I take Paypal only at this time.
Tax will be added to orders purchased by anyone living in Texas.
Shipping:
All orders (except custom orders) will be shipped within three days after receipt of payment.
Custom orders can take up to six weeks to complete but I will be in contact with you throughout the process.
Dolls and sculpted items are packaged very carefully in a gift box or recycled box with padding and/or tissue paper cushioning the piece. This box is then placed inside a larger box with padding and/or tissue paper cushioning that box. Journals are packed in a small box and then packed inside a larger shipping box with tissue paper for padding.
Smaller, easily duplicated items (like my notebooks) are shipped USPS First Class mail for both US and international shipping. Three notebooks or more will be shipped USPS Priority Mail in the US and First Class internationally.
All one-of-a-kind items are shipped using USPS Priority Mail with insurance for both US and international shipping.
If you need expedited shipping, please contact me with specifics. Expedited shipping costs will be calculated and an additional $5 rush fee will be added.
If your actual shipping costs are several dollars lower than what you've paid, I will happily refund the difference to you once I've shipped your item.
International customs, duties, and taxes are the responsibility of the buyer and are NOT included in any costs paid to me.
Refunds and Exchanges:
Customer satisfaction is extremely important to me. If you receive an item and find that it wasn't what you expected, the colors are different than you thought (computer monitors aren't always accurate) or you just decide you don't want it, please contact me within 7 days to arrange a return. I will refund your money (minus shipping costs) once I've received the item back (in its original condition).
If you receive your item damaged, please contact me immediately! You can choose between receiving a full refund (minus original shipping charges--I'll pay return shipping) or I can repair or replace the item with a like item (I'll pay shipping both ways). Please remember that this is a handmade item and any replacement item may be similar but will not be exactly the same as the original.
If you don't receive an item in a reasonable amount of time, please contact me with your concerns. I'll initiate a search with the post office which could take some time. If the item doesn't show up, I'll refund your money or replace the item with a similar/similarly priced item of your choice (shipping not included).
Personalized items (with initials or a name on them) cannot be returned for a refund unless damaged in shipping. If your item was damaged in shipping, it will be handled the same as other items damaged in shipping (refund for the price of the item, repair the damaged item, or a replacement).
Customized items (with generic words or embellishments) that you return will be relisted.
Custom Orders:
I will occasionally take a custom journal order with thorough communication. I don't do very many customized dolls but it never hurts to ask. Generally speaking, I will be very particular about which custom doll/figure order I accept. Custom orders take up to six weeks to complete (if it will take longer, I'll let you know as we're discussing your order) and I'll be in regular contact with you throughout the process.
To request a custom item, please contact me with your idea so we can discuss the specifics. A non-refundable downpayment of 1/2 the agreed price of the item will be required prior to my beginning the design process. Once we've agreed upon a design, I'll send updates and photos while I'm making your item. Prior to the final payment, I'll send you a photo of the completed figure/doll and will set up a listing for the final payment with shipping costs. Once I've received payment, the item will be shipped to you. As noted under "Refunds and Exchanges," personalized items (with name or initials) cannot be returned and customized items (with generic customizations) will be relisted if they are returned to me.
Wholesale:
I'm happy to discuss the possibilities of wholesale or consignment. Please be aware that my current pricing structure is right around wholesale cost, so any interest in a pricing discount will require either a contract for several items over a specified time or an order of several items at once ("several" being negotiable at this time).
I take Paypal only at this time.
Tax will be added to orders purchased by anyone living in Texas.
Shipping:
All orders (except custom orders) will be shipped within three days after receipt of payment.
Custom orders can take up to six weeks to complete but I will be in contact with you throughout the process.
Dolls and sculpted items are packaged very carefully in a gift box or recycled box with padding and/or tissue paper cushioning the piece. This box is then placed inside a larger box with padding and/or tissue paper cushioning that box. Journals are packed in a small box and then packed inside a larger shipping box with tissue paper for padding.
Smaller, easily duplicated items (like my notebooks) are shipped USPS First Class mail for both US and international shipping. Three notebooks or more will be shipped USPS Priority Mail in the US and First Class internationally.
All one-of-a-kind items are shipped using USPS Priority Mail with insurance for both US and international shipping.
If you need expedited shipping, please contact me with specifics. Expedited shipping costs will be calculated and an additional $5 rush fee will be added.
If your actual shipping costs are several dollars lower than what you've paid, I will happily refund the difference to you once I've shipped your item.
International customs, duties, and taxes are the responsibility of the buyer and are NOT included in any costs paid to me.
Refunds and Exchanges:
Customer satisfaction is extremely important to me. If you receive an item and find that it wasn't what you expected, the colors are different than you thought (computer monitors aren't always accurate) or you just decide you don't want it, please contact me within 7 days to arrange a return. I will refund your money (minus shipping costs) once I've received the item back (in its original condition).
If you receive your item damaged, please contact me immediately! You can choose between receiving a full refund (minus original shipping charges--I'll pay return shipping) or I can repair or replace the item with a like item (I'll pay shipping both ways). Please remember that this is a handmade item and any replacement item may be similar but will not be exactly the same as the original.
If you don't receive an item in a reasonable amount of time, please contact me with your concerns. I'll initiate a search with the post office which could take some time. If the item doesn't show up, I'll refund your money or replace the item with a similar/similarly priced item of your choice (shipping not included).
Personalized items (with initials or a name on them) cannot be returned for a refund unless damaged in shipping. If your item was damaged in shipping, it will be handled the same as other items damaged in shipping (refund for the price of the item, repair the damaged item, or a replacement).
Customized items (with generic words or embellishments) that you return will be relisted.
Custom Orders:
I will occasionally take a custom journal order with thorough communication. I don't do very many customized dolls but it never hurts to ask. Generally speaking, I will be very particular about which custom doll/figure order I accept. Custom orders take up to six weeks to complete (if it will take longer, I'll let you know as we're discussing your order) and I'll be in regular contact with you throughout the process.
To request a custom item, please contact me with your idea so we can discuss the specifics. A non-refundable downpayment of 1/2 the agreed price of the item will be required prior to my beginning the design process. Once we've agreed upon a design, I'll send updates and photos while I'm making your item. Prior to the final payment, I'll send you a photo of the completed figure/doll and will set up a listing for the final payment with shipping costs. Once I've received payment, the item will be shipped to you. As noted under "Refunds and Exchanges," personalized items (with name or initials) cannot be returned and customized items (with generic customizations) will be relisted if they are returned to me.
Wholesale:
I'm happy to discuss the possibilities of wholesale or consignment. Please be aware that my current pricing structure is right around wholesale cost, so any interest in a pricing discount will require either a contract for several items over a specified time or an order of several items at once ("several" being negotiable at this time).
