FREE SHIPPING: within the continental U. S. Hope to ship to other areas, in the near future. If you live outside the U.S. and are interested in purchasing, please contact me here at Artfire. Perhaps we can arrange shipping charges. RETURNS: Will accept returns within seven days of your receipt of product. Must be in original packaging, unused condition. You are responsible for all return shipping and required insurance costs. I am not responsible for returned merchandise lost in shipping. Should a problem occur, contact me immediatly @ Artfire or Marie@franciebags.com. I am committed to crafting a quality, Made in U. S. A. product. I want you to be happy with your purchase. If all fails, I will happily refund your purchase price, less all shipping costs. Thank you, in advance, for understanding that this is a one person endeavor. My return policy cannot be as liberal as the large online retailers. But, I'll try! NO RETURNS, REFUNDS, EXCHANGES on custom work.