VERIFIED MEMBER
ARTIFACTS RECEIVED:
Studio Policies for CloudHaleDesign
Shipping to US addresses are via USPS with insurance and delivery confirmation. Shipping is $6.90 for orders $99.99 and below and orders over $100 will be shipped for free. Alternate shipping methods, or shipping to international addresses, are available and will be quoted upon request. Your jewelry will come wrapped in a pretty fabric pouch.
Sales tax: All orders shipped to VA addresses will be charged 5% sales tax.
Returns: I want you to be happy with your jewelry. Authorization for returns must be requested by emailing tina@cloudhaledesign.com within 7 days of receiving your jewelry. Returns must be shipped back to Cloud Hale Design within 5 days after receiving authorization. Returns must be received back in their original, unworn condition. The buyer is responsible for shipping costs, and insurance is recommended since Cloud Hale Design cannot be responsible for lost or damaged packages. Please do not ship any returns in envelopes of any kind, as they do not provide sufficient protection of the jewelry. Refunds will be given in the same method as the original payment upon receipt of the returned merchandise. Unfortunately custom orders are unable to be returned or refunded, so please review the pictures carefully prior to accepting them.
Custom Orders: Please email tina@cloudhaledesign.com with the details of what you would like. I try to get custom orders completed and shipped within 2 weeks, but availability of materials may impact this. I will email or post a picture of your custom jewelry for your final approval prior to shipping. A 50% non-refundable down payment will be required prior to me starting work on a custom order. The other 50% shipping will be due when you approve the picture, and prior to shipping.
Repairs: In the event that a repair is necessary within the first 90 days of normal use or if it was received damaged (within the first 7 days) Cloud Hale Design will repair it for free. Please request a quote for repairs past 90 days, repairs due to damage, or if replacements are needed (like a lost earring). Please follow the guidelines listed in the “Returns†section.
Copyright 2007-2009 by Cloud Hale Design. All rights reserved. Applies to all jewelry designs, images, and logo.
Sales tax: All orders shipped to VA addresses will be charged 5% sales tax.
Returns: I want you to be happy with your jewelry. Authorization for returns must be requested by emailing tina@cloudhaledesign.com within 7 days of receiving your jewelry. Returns must be shipped back to Cloud Hale Design within 5 days after receiving authorization. Returns must be received back in their original, unworn condition. The buyer is responsible for shipping costs, and insurance is recommended since Cloud Hale Design cannot be responsible for lost or damaged packages. Please do not ship any returns in envelopes of any kind, as they do not provide sufficient protection of the jewelry. Refunds will be given in the same method as the original payment upon receipt of the returned merchandise. Unfortunately custom orders are unable to be returned or refunded, so please review the pictures carefully prior to accepting them.
Custom Orders: Please email tina@cloudhaledesign.com with the details of what you would like. I try to get custom orders completed and shipped within 2 weeks, but availability of materials may impact this. I will email or post a picture of your custom jewelry for your final approval prior to shipping. A 50% non-refundable down payment will be required prior to me starting work on a custom order. The other 50% shipping will be due when you approve the picture, and prior to shipping.
Repairs: In the event that a repair is necessary within the first 90 days of normal use or if it was received damaged (within the first 7 days) Cloud Hale Design will repair it for free. Please request a quote for repairs past 90 days, repairs due to damage, or if replacements are needed (like a lost earring). Please follow the guidelines listed in the “Returns†section.
Copyright 2007-2009 by Cloud Hale Design. All rights reserved. Applies to all jewelry designs, images, and logo.
