Orders are processed periodically throughout the day to better serve you. All items are guaranteed to satisfy or return for a full refund, minus shipping and handling fees, within 30 days of purchase. Parcel insurance is recommended. Care and storage instructions are included with your purchase along with an item description. Second Nature Jewelry will not be held responsible for improper care and handling of your purchase after you have received the item(s) and will not accept returns of items where improper care and handling is evident. Second Nature Jewelry's standard shipping rates are $6.00 and shipped via UPS. Additionally, there is a $2.65 handling fee for each order processed.