My ultimate goal is your complete satisfaction. If you've purchased an item, and you are not satisfied with it, you can return it within 7 days for the full purchase price-less shipping. The jewelry must be returned unworn, and in it's original condition. Please contact me within 3 days of receipt of your item to arrange a return. No refunds or exchanges after 7 days of receipt. Should you have a concern about your item, please contact me right away.