Hello there! My pieces are handmade (by me) out of high quality materials. A few favorites are: sterling silver, semi-precious gemstones, Swarovski crystals and, from time to time, 14K gold-filled wire makes an appearance. Good materials cost more but they are soooo worth it.

Payment

I accept payment through PayPal and Google Checkout. You may use PayPal with or without a PayPal account. I trust these two companies to protect my customers personal information and privacy. Please visit their security policy pages if you have any questions or concerns regarding their services.

Shipping

Your piece will arrive inside a satin lined, organza pouch with ribbon drawstrings. You will also receive a mini Ziploc bag you may store the jewelry in to help protect it from tarnish. The jewelry, pouch and Ziploc bag will be mailed in a sturdy cardboard box. If you would like a printed receipt included in the box, just let me know.

I try to keep shipping costs as low as possible. Since handmade pieces are very difficult to reproduce exactly, I insure every shipment for its full value. This protects both you and me. The insurance is included in the price of the item and will not be an add-on to your shipping charge.

Your purchase will generally be sent to you the next day. All orders received on Saturday or Sunday will be shipped on Monday (unless Monday is a USPS holiday, in which case it will be shipped on Tuesday). I will email you to let you know when your package was shipped so you can keep an eye out for it. Your jewelry will be sent via USPS First Class Mail. If you wish to receive it sooner, just let me know. I’ll be happy to send it Priority or Express if you are willing to pay the additional postage.

Refunds and Exchanges

I want you to be completely satisfied with your purchase. I describe and photograph my work to represent it accurately. Since you and I may not have the same computer monitors, the colors in the photograph may vary but they should be close. If you purchase a piece and it is not what you expected, you are welcome to return it within 7 days of the date that you received it. Once I receive the return, I will be happy to refund your purchase price including shipping. I recommend that you insure the package if you return a piece. I am not responsible for returned items that are damaged or lost during return shipping.

About Your Privacy

I will not share or sell any personal information you provide to me. I promise.

Finally, if you have questions or comments, please feel free to contact me. I also keep a blog at http://karenlandis.com for the jewelry making curious. Check back regularly for new designs.