Products will be shipped as soon as possible after payment is received, often the same day if I get the order early enough. An order received on Friday may not ship until Monday, but otherwise most orders will ship within 24 hours of receiving payment. If payment is not received and I get no response to my emails within 24 hours, I will cancel the order and re-list the product. If there is ANY problem, please dont hesitate to contact me. I want all my customers to be completely satisfied with their shopping experience at CreativeCritters! I am quite willing to work with my customers and create special order pieces. If you see something you like, but would prefer a different color, size, style, etc., please contact me and I will do all I can to create just what youre looking for. The time needed to complete special orders will vary, depending on the product and complexity. Thanks so much for stopping by!