BASIC MEMBER
Studio Policies for WickedOakDesigns
My policies are in place to protect you the customer. Please feel free to contact me if special arrangments need to be made for an order, example: Changing mail service, or other payment options.
PAYMENTS:
Payments are to be made via Pay Pal. Balance must be paid in full before item(s) ship.
Money orders will be excepted if Pay Pal is not available. Item(s) will not ship until all fees are paid in full.
SHIPPING:
All Shipping is done via USPS using Priority Mail, Insured and Signature Conformation. This is for your protection.
REFUNDS/EXCHANGES/LOSSES:
Refunds At this time, I DO NOT offer a refund policy unless there are extreme circumstances. This would be dealt with on a per request basis, subject to my approval. All refunds are subject to a Restocking fee of 15%, ExchangesExchanges will be dealt with on a per request basis as well.I will replace or exchange items that were received broken or unusable if they left my hands in perfect shape.If you find that you receive a order and are unhappy with it, an exchange will only be made if I approve itand you follow these guidelines:1) All Exchanges are subject to a Restocking fee of 15%. If your exchange is approved, I will invoice you for the Restocking Fee.Your exchange will not be mailed until this invoice has been paid.2) The Customer needs to Email me ASAP about wanting an exchange and describe in detail what the problem is.3) The Customer needs to mail back any unusable pieces or the whole order, if that is the exchange.The Customer will pay any shipping fees incurred in returning items for an exchange.Once the items are received and assigned a cash value,I will mail out the replacement at my own expense. All exchanges will be mailed Regular Mail, Not Priority mail.4) The Customer will notify me as soon as they receive their exchanges.
Losses:
If an order becomes lost, I will file with the post office and refund moneys or replace the item(s) as soon as possible. Buyer needs to contact me ASAP if an order becomes lost so that I may start researching it ASAP.
SPECIAL ORDERS:
All Special Orders need to be emailed to me so that I can send you a price quote. A Price Quote is just that, a quote for the approx. total for supplies and time. Final Price may vary depending on current market rates and time invested.
PAYMENTS:
Payments are to be made via Pay Pal. Balance must be paid in full before item(s) ship.
Money orders will be excepted if Pay Pal is not available. Item(s) will not ship until all fees are paid in full.
SHIPPING:
All Shipping is done via USPS using Priority Mail, Insured and Signature Conformation. This is for your protection.
REFUNDS/EXCHANGES/LOSSES:
Refunds At this time, I DO NOT offer a refund policy unless there are extreme circumstances. This would be dealt with on a per request basis, subject to my approval. All refunds are subject to a Restocking fee of 15%, ExchangesExchanges will be dealt with on a per request basis as well.I will replace or exchange items that were received broken or unusable if they left my hands in perfect shape.If you find that you receive a order and are unhappy with it, an exchange will only be made if I approve itand you follow these guidelines:1) All Exchanges are subject to a Restocking fee of 15%. If your exchange is approved, I will invoice you for the Restocking Fee.Your exchange will not be mailed until this invoice has been paid.2) The Customer needs to Email me ASAP about wanting an exchange and describe in detail what the problem is.3) The Customer needs to mail back any unusable pieces or the whole order, if that is the exchange.The Customer will pay any shipping fees incurred in returning items for an exchange.Once the items are received and assigned a cash value,I will mail out the replacement at my own expense. All exchanges will be mailed Regular Mail, Not Priority mail.4) The Customer will notify me as soon as they receive their exchanges.
Losses:
If an order becomes lost, I will file with the post office and refund moneys or replace the item(s) as soon as possible. Buyer needs to contact me ASAP if an order becomes lost so that I may start researching it ASAP.
SPECIAL ORDERS:
All Special Orders need to be emailed to me so that I can send you a price quote. A Price Quote is just that, a quote for the approx. total for supplies and time. Final Price may vary depending on current market rates and time invested.
