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Studio Policies for merigreenleaf

Welcome to my shop! I am a full-time artist obsessed with crochet, spinning, jewelry, and sculpting things out of clay, and I love things that are goth/punk, pagan, and Renaissance inspired. If you ever have any questions or requests, just send me a message or an email (merigreenleaf@gmail.com)- I promise I will reply right away.


***Shop Info:***

As a note, no humans model the earrings- I have a lovely mannequin to do that.


Everything is also from a smoke-free home. We do have a cat and dogs, however, so some hair could end up in things (especially yarn). They are not allowed to sleep in the art supplies, but this is a warning in case you are highly allergic to animals.



***Payment:***

I take Paypal, RME, Google Checkout, and money orders. Payment is expected soon after a purchase (within the next day or so for the first three, and soon after for money orders). If you send a money order, the item wont be shipped until I receive it.


I always send a message to let you know that payment was received and the item is being shipped.



***Shipping:***

I ship almost everything in a well-padded envelope; things that are too large or awkward for that (like my runes and dolls) get shipped in a well-padded box.

US Shipping: I ship most things to the US via USPS Priority. The exception are my dolls and blankets that get shipped First Class with insurance automatically included. If you would like my other items insured, please contact me as it will cost a few dollars more.

For other countries I ship First-Class International; if you would like the items to be insured, that would cost extra. If you would like this option, please contact me.
***NOTE:*** Please note that if you opt not to ask for insurance, it is at your own risk and I cannot replace the order or issue a refund if it is lost! The customer is responsible for any and all customs and duties fees.

I combine shipping, and ready-made items are shipped within 2 or 3 days of payment clearing (custom items are shipped once they are finished).


**Shipping is a pain to calculate correctly even with weighing things, so if the shipping ends up costing less than you were charged by $1 or more, I will refund you the extra amount you paid.**



***Return policy:***

I work hard at what I do to give you the best possible product, but keep in mind that everything is handmade. I also list a detailed description of the items (measurements, materials, pictures, etc) so you know what it is you are purchasing, and I pack everything with care (as well as with shipping insurance and delivery confirmation if you are in the US, and optional insurance out of the country). If you have any questions please contact me *before* buying, and I can give you whatever info you need.


That said, I will accept returns within two weeks of you receiving the item, but the item has to be in a never-used condition, and it has to be sent back with shipping insurance and delivery confirmations, just as I sent it out. (Also, please let me know if somethings wrong ASAP). If for some reason you are unhappy with your purchase, please contact me before you mail it back so we can discuss the transaction. I promise that I answer my emails right away. I will refund your money as soon as I receive the item back (however, I cannot refund shipping).


There is one exception to returns: I cannot accept earrings back for sanitary reasons. I hope you understand.



***Custom orders:***

I love making custom things! If you are interested in something made custom, just send me a message and we can plan it out. Depending on the price of the item or how custom it is, I may require a deposit.


Also, if you see something in my shop that is single (like an earring or wristband) and want one as a pair, or see something as a pair and want one singular, just let me know and I can make it special for you.


For a few more dollars, I can switch out the earring posts and wires for Sterling Silver (by default I use plain metal). I can also switch pierced earrings out with clip-ons (for the earlobe) and cuffs (for the cartilage) for no additional cost. Just let me know!







 



If I'm showing up as "online", feel free to ask a question live. :)


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NOTE: You don't need a Paypal account to pay via Paypal; just a credit card.