BASIC MEMBER
Studio Policies for MoonDawn
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PAYMENT
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I only accept payments through PayPal. You do not have to be a PayPal member to use your credit card. Be sure to click on the PayPal link from your invoice to process your payment. All payments are required within 3 days of purchase. Items not paid for within this time will be re-listed.
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DOMESTIC (U.S.) SHIPPING
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All domestic (US) orders are shipped using USPS first class mail with tracking (which allows you to track your package's progress). USA: $2.25 (.50 for each additional item). For larger orders with a high combined shipping value, I automatically upgrade to Priority. If you would like to upgrade to Priority or add insurance, please feel free to contact me and I will send you an updated invoice.
INSURANCE is encouraged. If you choose not to purchase insurance, I cannot be held responsible for any lost, damaged or undelivered items. Any domestic (US) orders more than $50.00. will be insured by me.
Please verify that your PayPal address is correct. I will use the PayPal address to ship items and I will not be responsible for items shipped to the wrong address.
All items are shipped on Fridays & Saturdays (if order is placed before 10:30am on Saturday) (excluding holidays) as I have a day job that prevents me from getting to the post office during business hours.
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INTERNATIONAL SHIPPING
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I am happy to ship worldwide: CANADA $2.75 ($1.00 more for each additional item), MEXICO $3.25 ($1.00 more for each additional item), EVERYWHERE ELSE: $4.75 ($1.00 more for each additional item). For larger orders with a high combined shipping value, I automatically upgrade to International Priority.
I ship using USPS first class international mail. International orders ship on Fridays only. Please allow 2 to 5 weeks for delivery. There is no delivery confirmation for international orders. I will do my best to ensure the delivery of your item, but if your customs or immigration seizes the item, there is nothing I can do about it. The customer is responsible for any and all duties, customs fees and taxes that may be incurred. Please do not ask me to mark your purchase as a gift or record a less expensive value for your item. Please ensure that you can receive packages from the USA before ordering. Please do not purchase an item if it is restricted to ship to your location. I do not refund for lost, damaged or undelivered packages.
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RETURNS
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I stand behind my creations 100%. If there is something defective with your order, then I will accept refunds within 10 days of PURCHASE. If you receive an item and decide you are not totally satisfied, please contact me and return the item in it’s original and unworn condition with ALL the original packaging and I will refund the purchase price although, any shipping and handling fees will not be reimbursed, returned or credited. If jewelry is not returned in it’s original unworn condition, no refund will be given.
I am not responsible for loss or damage of return shipments. Package returns MUST have delivery confirmation to protect both buyer and seller.
PLEASE NOTE: All earring orders may not be returned.
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PACKAGING
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All orders are placed either in a simple cotton lined gift box with ribbon, velour or organza pouch, ready for gift giving. It is then carefully packed in a cardboard shipping box or bubble mailer (depending on piece). Simply state in the "message to seller" box if you want the gift box or pouch. If neither is chosen, it will be the seller’s choice.
MoonDawn Designs makes every effort to accurately represent all items listed in the store. If you have questions, the best time to ask is BEFORE you make the purchase.
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OTHER INFORMATION
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Please also visit MoonDawnDesigns.com
All items come from a smoke free environment.
Pricing: All prices are in $US.
Please honor and respect copyright law.

