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February 23, 2010

Customer Service

Sun and Moon Glow in the Dark Ornament
GOOD customer service is key! With the economy the way it is HOW do some companies THINK they can stay in business while treating the customer like dirt? Times are tough and you would think that customer service would get BETTER because they WANT return business! That does not seem to be the case with a few companies that I have been dealing with recently.

I know here at B.A.Kidagain appreciate ALL of our customers and try to the best of our ability to get your order to you as quickly as possible with a small free gift included because we WANT you to return and to bring friends. We want YOU to be happy with your purchase! (If you're not happy we want to know why you were disappointed.)   

Thanks your reading! Have a GLOWing day! ~Carla   

Posted in General by BAKidagain on February 23, 2010 at 2:02pm | Add comment


February 19, 2010

Milan Trucking Yet Again

Earlier I talked to one of the lovely ladies from Freight Quote about the Milan Trucking mess. According to her contact person at Milan a check was issued 1 month ago. I did NOT get it and neither did FQ. They have a check number, issue date and an amount, but I have no check.

This has been a royal PAIN and I now regret even ordering that pallet of glass. I hope to hear Monday about the status of that check. I have rent to pay so they need to hurry up and get that check TO me. 


Posted in General by BAKidagain on February 19, 2010 at 7:38pm | Add comment


February 10, 2010

GCJRTN Swag Bag

Many thanks to Lisa and the GCJRTN for their purchase and including B. A. Kidagain in their SWAG bags for their 2010 event! It was a pleasure to make them for you. We hope your event is a huge success and look forward to working with you again next year! 

I really enjoy making keepsakes for people. I guess that's why I'm always trying to come up with new ideas.  

ETA~The link to GCJRTN:
www.gcjrtn.onefireplace.com 

   

Posted in General by BAKidagain on February 10, 2010 at 8:52pm | Add comment


February 05, 2010

Milan Update

Talked to my rep at Freight Quote and she said that they have approved the claim and even have a check number but no check yet. She will be calling them to see what the hold up is since that message was dated 2 weeks ago.  I had hoped this would have been over by now. (I did call my credit card company just to let them know about the situation. They said it was a good idea and if I want to dispute it I can for another 30 days.)   

Thank you again Kim & Kristina for talking to/dealing with Milan, I'm afraid by now I would have lost my cool.   

Posted in General by BAKidagain on February 05, 2010 at 8:15am | Add comment


February 02, 2010

Groundhog Day 2010

Happy Groundhog day!
The groundhogs 'weigh in' about Spring.

Punxsutawney Phil saw his shadow meaning 6 more weeks of winter.

Buckeye Chuck of Marion, OH did NOT see his shadow so that means an early spring. I like the idea of an early spring and live in Ohio so I hope he's right. 

Staten Island Chuck (New York's own groundhog) agrees with Buckeye Chuck to an early spring.  

Wisconsin's Jimmy the groundhog also votes for an early spring.

So, who's right? Punxsutawny Phil that most have gone by for years OR the others? Guess we'll have to wait and see.   

Posted in General by BAKidagain on February 02, 2010 at 8:43am | Add comment


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