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I REALLY WANT YOU TO LOVE YOUR AYA DESIGNS JEWELRY! All items will be wrapped and padded securely for shipping. All jewelry is shipped USPS with a tracking number. All items are shipped M-F within 24hrs of receipt of payment. Items paid by check will be shipped once the check has been received and cleared. If anything is damaged in shipping, please notify me at once. Damaged goods are refundable only if they were damaged during shipping. PLEASE keep your packaging and take pictures of it for claims purposes and forward those pictures to me as soon as you take them, pictures of damaged box is also required for claims. This will help us both greatly when filing with the USPS! If you decide that you really don't like your piece(s), please notify me within 5 days of receipt and we'll make arrangements for a credit (or refund) once that item is returned. NOTE: shipping costs will be deducted from the original sales amount. Special orders are not returnable or refundable, unless we have come to a mutual agreement before shipping. PLEASE BE SURE OF SIZING - ALL ITEM SIZES ARE LISTED and if you need more information, message me I'll be glad to help you with adjustments and questions. I love special orders however once we have decided on specifics, colors, sizes, cost, etc ... those items may not be returnable. I will always ensure that we have come up with the piece you want by photographing them through out the creation process and getting your approval first. Because special orders take more time and are designed for you specifically, I cannot refund you once you have given me the OK for the design. Thanks for your understanding. Please note that if you have sent me an incorrect address or zip code and your package was subsequently lost, that I reserve the right to not issue you a refund or credit. PLEASE be positive of your address, unit numbers and zip or postal codes when completing the check-out process. I cannot be responsible for misdirected mail. Thank you! **International Shipping** International packages are shipped via Registered Mail with a tracking number. If you do not want to pay the registered mail prices, please contact me so that I can change your shipping cost to reflect regular international mail charges. However, be aware that I do not guarantee any International packages if the postage fees have been downgraded from Registered Mail. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's (your) responsibility. Please check with your country's customs office to determine what these additional costs might be prior to buying if you suspect having to pay a fee. If you are only buying one or two items there are usually no charges. THANK YOU FOR SUPPORTING HANDMADE! **Please note that I cannot be responsible for lost or stolen mail** If you are using a mail box for delivery, be certain of its security. If you live in a high theft area it's advisable to arrange to have your package delivered to your work place or a to friend's home address.