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ORDER GUARANTEE Your order is guaranteed! Guaratee of receipt: As long as you enter a valid and complete shipping address, I guarantee that you will receive your order. If you haven’t received your order within the DELIVERY ESTIMATES listed below, please let me know and I will investigate and re-ship. I will need your order number when you contact me – info@pinznthingz.com Guarantee against damage or defects: If you receive an item that has been damaged in transit or is defective, please contact me, and I will send a replacement. When you write to me, I will need your order number and a detailed description of the damage or defect (a photo is best!) – info@pinznthingz.com Guarantee of order exactness: I am human, and I work alone, so sometimes mistakes happen! If you received the wrong item or an item is missing from your order, please contact me and I’ll make it right. I will need your order number and details on what’s missing or incorrect – info@pinznthingz.com PROCESSING TIME Items are made once they’re ordered, so processing time (time to make your order before shipping) can take up to a week, but is usually less. If you need your order within less than two weeks, please contact me before ordering to ensure I can get it to you in time! DELIVERY ESTIMATES With standard or economy shipping: CANADA – 1-2 weeks, including processing time USA – 1-3 weeks, including processing time UK and WESTERN EUROPE – 2-3 weeks, including processing time EVERYWHERE ELSE – Orders are normally received within 3 weeks, but sometimes up to 6 weeks depending on the reliability of the shipping service of the destination country. With express / expedited shipping - contact me to upgrade! CANADA – 3-5 business days, including processing time (orders CAN be received within two days – if you need your order that quickly, please contact me beforehand to make sure I’m able to rush your order) USA – 4-10 business days, including processing time (orders CAN be received within 3 days, if you need your order that quickly please contact me beforehand to make sure I can rush your order) International Priority – 5-12 business days, including processing time. Faster shipping is available to certain countries but does cost more… please contact me for options if you need your order faster. TRACKING Tracking is only available to certain countries. When available, I will attach it to your shipping confirmation. SHIPPING COMPANY USED Orders being shipped within Canada are sent via Canada Post. Orders being shipped to the USA or internationally are sent via the US postal service via a forwarding agent here in Canada. RETURNS Due to hygienic reasons, I cannot accept returns on jewellery. Please be sure to ask any questions you may have before ordering! I’ll be happy to provide further details. COUPONS The discount from coupon codes does not apply to shipping charges, unless the coupon is for free shipping. FURTHER QUESTIONS? info@pinznthingz.com