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Welcome to my shop. I am so glad that you are here. I love custom orders, just let me know what you need, I can make it. I send the proof via e-mail within 3 business days (it doesn't include Sundays or Holidays) after you made the payment, so you can approve it or ask for the changes that you want on it. I don't make designs or send proofs before you place the order, and I received your payment. I ship the orders within 5 business days after you approved the design. Due to the fact that everything in my shop is handmade and custom, there will be no refunds (unless I have made a mistake...and I will correct it). Once you approve a proof, I cannot redo the order for you. So please take the time to review them... we are human and mistakes are made. So please just make sure your proofs are correct before you approve them. One monitor display color differently from another; please take this into consideration when ordering. I cannot guarantee that what you receive will have the exact colors of what you see on your screen. Thanks. I always identify my products (except for the stickers) with my web page printed on the back side.