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Welcome Thanks for shopping with me! My unique prints make heart-warming gifts for loved ones & friends of all ages Each order is a custom order. I do not inventory items because most customers want them to be personalized Payment: I accept PayPal, which includes credit card payments You are not required to have a PayPal account to use it If payment has not been received within 72 hours, the sale will be canceled Shipping: I ship within 3-7 business days of receiving your order, depending on whether you request personalization If your address is different from the one you have listed with PayPal, please make sure you tell me which one to use Shipping is via USPS priority mail for all prints Shipping via USPS first class mail for cross stitch charts unless there are multiple items in the order totaling more than 13 ounces. If over 13 oz, the order will ship priority mail If you purchase multiple items, you pay shipping for only one item I will send you the USPS tracking number when I ship it Insurance is included for orders over $100 I will ship to giftee addresses upon request & include a free gift card International Shipping: I ship only to the United States Refunds and Exchanges: Returns accepted within: 7 Days Refund given as: Money Back Return shipping paid by: Seller Additional return policy details: 100% satisfaction guaranteed! Return the item and I will refund the total price of the item and the shipping charges (Please contact me before returning the item to let me know what the problem is) Additional Policies: All artwork & poems are copyrighted by Fran Baggett. The purchase of any print or other item does not give buyer reproduction rights of any kind