Thanks so much for your interest in a Kindness Chains products!
Orders will be mailed out USPS First Class Mail and will be tracked to make sure that the package has arrived to your address. If you need the item faster, we can make arrangements for priority mail...just let me know.
I will take exchanges if the item arrives damaged in any way or isn't up to your expectations (hopefully that won't happen!).
Also, please know that I bead each piece individually and can do just about any customization that you need....if you want a specific theme for a keychain.... if you would like specific colors for a bracelet or anklet.....if you need a piece longer or shorter than what is indicated...I'm happy to work with you!
Thanks again! Debby