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PAYMENT Payment is strictly by Paypal only. Payment is expected within 48 hours of purchasing items from my shop. Thereafter your purchase will be cancelled and the item will be re-listed. SHIPPING All kits and supplies will be shipped out within 2 working days of your payment clearing. All eTutorials will be e-mailed to you within 24 hours of your payment clearing. As all finished jewelry are custom made for you when you order to ensure that you get a pristine piece, your purchase of finished jewelry will be shipped out within one week of your payment clearing. Delivery will be to your physical address or e-mail address registered with Paypal unless you let us know otherwise. Please leave us a note at checkout with alternate delivery requirements. All orders will be shipped via REGISTERED Surface Mail or Air Mail from Singapore. Sorry, no meet ups for Singapore purchases. Please allow 3 to 5 working days for delivery within Singapore and 9 to 14 working days everywhere else. Please note that a signature is required for delivery. Shipping for any unclaimed or return to sender shipments will be re-shipped at your cost. There will be no refunds on the purchase price or the shipping charges in this case. Liability for all lost shipments will be as stipulated by the prevailing rates from Singapore Post. Speedpost by Singapore Post and courier service is available upon request. Additional charges apply. Please convo me if you require this and I will advise you of the charges prior to shipping. REFUNDS & EXCHANGES For hygiene reasons, I do not offer any refunds or exchanges. There will be no refunds and exchanges for sale and custom ordered items. In the event that the item is damaged as a result of shipping, I will handle your claim on a case by case basis. In this case, please e-mail me a picture of the damaged packaging as well as the damage on the item. Please take a picture before you open the parcel if you suspect that the parcel has been damaged in any way. CUSTOMS AND IMPORT DUTIES International shipping may be subject to import duties and taxes once it reaches your country. All duties, taxes and charges for customs clearance is borne by you. Please check with your local customs office for details. CUSTOM ORDERS You see something that you like but would like it in a different color? Or you would like some modifications to a design? Please e-mail me with your request. I will be very happy to see if I can make it specially for you.