Welcome to The JO Shop, you "the customer", by shopping from our shop you agree to comply with the following Terms and Conditions.
Copyright and Trademark
The information contained in this website may be subject to change without notice. Seller will not be held liable for any errors that may be present in this website.
The JO Shop is a registered trademark of Hamzah and Mohammad Khalaf Co. All trademarks are the intellectual property of their respective owners.
The contents of this website, including logo, art work, design, media and other related materials are protected by international copyright laws, and by the local Ministry of Trade in Jordan. All rights reserved. The replication, transmission or transfer of any or all parts of this website and its content using electronic or mechanical means is strictly prohibited.
Terms & Conditions
These Terms apply to all orders which you, the customer "you", place using this website, "www.thejoshop.com" the Website, which is operated by Hamzah and Mohammad Khalaf Co., trading under the name of The JO Shop, ("we" "us" or "our"). Please read them carefully before placing your order and print a copy for future reference.
Unless otherwise specified, the materials on this Website are directed solely at customers who wish to buy products that are found in the Hashemite Kingdom of Jordan. We do not represent that any item referred to on this Website is appropriate for use or available in locations outside the Hashemite Kingdom of Jordan. If you choose to access this Website from locations outside the Hashemite Kingdom of Jordan you are responsible for compliance with all applicable local laws and regulations.
If you order items for delivery outside the Hashemite Kingdom of Jordan, they may be subject to import duties and taxes. These are levied once the items reach the specified destination. You will be responsible for any such import duties and taxes. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please note that for items you order through our Website you are considered the importer of record and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian. Any use of this website and its services by anyone under the age of 18 years and without parent or guardian involvement is strictly not the responsibility of the seller.
Colors, Specifications and Dimensions of Products
We have made every effort to display the colors and descriptions of items on the Website as accurately as possible. The colors you see will depend on the resolution of your monitor; we cannot guarantee that your monitor's display of any color will reflect accurately the color of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
Availability of Items and Substitution
As we buy all items listed in this website from third party bodies, our items will go through an Out of Stock phase due to unavailability from the third party supplier. Consequently nature can intervene to disrupt supplies. We do everything possible to make sure you are not disappointed, but have to make clear that everything on our website is bought from the local market and from local designers of the Hashemite Kingdom of Jordan and offered for sale on this website and are occasionally subject to availability and/or out of stock, there might also be minor changes to the product received by buyer as compared to its photo since most products are handmade and might have a color or design changed. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supply when placing your order and either offer you an alternative item of equivalent quality and price if this is possible or cancel the item from your order and give you a store credit or a refund in respect of that item. If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and provide you with store credit for the items we were unable to supply.
If you choose to register with us to purchase items using this Website, you are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the username and password is kept confidential and secure. Please change your password immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner. Please ensure the details you provide us with on registration are correct and complete, and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details using the Login area of the Website. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Privacy and Communications
The Contract between us
When you place an order to purchase items using our Website, this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order. We accept your order only when we send an e-mail confirming that we have dispatched the items in your order.
The contract between us is formed at the point we send the Dispatch Confirmation e-mail in respect of those items mentioned in the Dispatch Confirmation e-mail. If your order contained a number of items and the Dispatch Confirmation e-mail mentions only some of them, those items (may be out of stock, unavailable or delayed) which have yet to be dispatched to you do not form part of that contract.
Products are invoiced in USD at the price prevailing at the time you place your order. Prices displayed on the Website exclude Value Added Tax for shipments that are international (sold outside the Hashemite Kingdom of Jordan), local orders made for deliveries inside the Hashemite Kingdom of Jordan will be subject to Sales Tax at the local rate. The Orders exclude any customs duties or other local taxes other than the ones already specified.
Delivery is charged extra, which is detailed on the check-out page on this website. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in our local market or by any other means. We reserve the right to update prices displayed on the Website from time to time without prior notice.
Details of our delivery charges can be found upon checking out on this website. Please note that if you order a number of items for the same address, they may be dispatched separately and we cannot guarantee delivery on the same day or receipt of first order.
Deliveries are made using a third party delivery company, your order will be prepared by us and takes five working days to be ready from the date of purchase, in some cases this time could be lower than or higher than the specified five working days time span, we will remain in contact with you regarding the status of your order by email. Once the order is ready the delivery company will pick up and ship out your order. If the items are not delivered within the time period we specify in the Order Confirmation e-mail, please Contact Us quoting the order reference contained in your Order Confirmation e-mail. Delivery occurs when the items picked up by the third party courier delivery company and are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full.
Order delivery times vary depending on the country the order is shipped to, delivery time is not controlled by us and is controlled by the third party delivery company, therefore, delivery times may vary and is not our responsibility.
Every order made with us can be tracked through the Order Status page on the website, where you need to log in to your account to check the status of the order. Alternatively, we will be sending out emails to you whenever there is an update to your order. We will notify you if we expect the order preparation time to be exceeded, although we accept no liability for any delay beyond five working days.
In some cases, the third party delivery company who delivers your orders placed with us, may demand extra charges on your order, in some cases the charges can be for custom clearance for the product(s) ordered, deliveries to your address that may be deemed as Remote Area Service charge or reasons to be validated by the third party delivery company, these charges are beyond our control and is not our responsibility.
We can ship to virtually any address in the world through our third party shipping company. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, please check with your local customs department, asking them if the product can be received by the country then order it from us.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights are measured slightly higher than their actual weights due to extra weight resulting from packaging.
Cancellations and Returns
If you wish to cancel or return your order, please Contact Us. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy. Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us. As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item without the item's postage charge since we are charged by a third party delivery company. Please refer to our Returns Policy page for full details.
We will be responsible for any losses you suffer as a direct result of us breaching these Terms, if those losses were reasonably foreseeable to both you and us at the time the contract between us was formed (i.e. at the point we send the Dispatch Confirmation e-mail to you). In no event shall we be responsible to you or any third party for (i) any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or (ii) any loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed. While we use reasonable endeavors to ensure that the information on the Website is accurate and up to date, we do not give any warranty as to its accuracy or completeness and we shall not be responsible for any errors or omissions or for the results arising form the use of such information. Our liability to you under these Terms will not exceed the total price charged for the items purchased. We will not be responsible to you for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause beyond our reasonable control.
Alterations to this Website and Terms
If any of the terms and conditions forming the contract between us is deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceabili