Thor Hammer Prop Cosplay Avengers Endgame Captain America
Processing time: 2-5 working days
Material: High purity resin
Feature: Solid core, hammer and handle have been designed as one organic structure, tightly and safe
First Item: $ 35.41
Additional Items: $ 35.41
First Item: $ 30.83
Additional Items: $ 30.83
First Item: $ 28.20
Additional Items: $ 28.20
First Item: $ 27.31
Additional Items: $ 27.31
First Item: $ 36.70
Additional Items: $ 36.70
First Item: $ 24.30
Additional Items: $ 24.30
First Item: $ 36.70
Additional Items: $ 36.70
Q: Where is ubestcosplay Located?
A: ubestcosplay is located in China.
Q: How can I contact you?
A: You can contact us at any time via our 'contact us' link.
Q: Attention for the boots?
A: If your shoe size beyond 26cm(Women EU size 41, Women US size 10), the High Heel design has to be removed due to the quality concern.
If you could not find your suitable size from the size chart, you could provide your own measurement as the photo we show. We will make a good fit custom made Shoes for you.
Q: What is the size for the zentai suit?
A: Please check the size chart we post on our pictures.
We are NOT THE US SIZING, please DO NOT TELL US YOUR US SIZE.
And please do not choose the size by only referring to one measurement, please make sure each measurement yourself is in the size range you choose.
It is very important as we make an item according to that size chart.
If you are not sure about the size, please contact us.
Q: What currency are your prices in?
A: All prices are in USD.
Q: What forms of payment do you accept?
A: We accept PayPal.
Q: Do you ship internationally?
A: Yes! We ship world wide.
Q: How do you ship orders?
A: We ship via DHL eCommerce or E-package.
Q: How long before ships? How long before I receive my order?
A: ALL OF OUR ITEMS NEED TIME FOR MAKING.
Please do not misunderstand the shipping time including the making time. The delivery time is making time plus shipping time.
Please keep following the tracking information after it is sent out.
Processing and order packaging takes 3-8 working days from the order date.
Estimated Shipping Time 3 to 20 business days
It also offers package online tracking information. Your telephone number is indispensable for choosing this option..
* Orders paid for with an e-check will not ship until the payment clears.
Package going outside the USA may be subject to the customs fees of your country. Please note that if you are charged a fee for your goods, as per your countries importing regulations, you are responsible for payment.
Q: Can I track my order once it has been shipped?
A: Yes,it also offers package online tracking information
Q: Do you accept returns/exchanges?
A: We accept order cancellation, return and refund or some solutions when the After-sale problems happen. Please read all the situation below:
P.S.: Return will only be accepted within 7 days after the tracking information showed"delivery", please pay attention to it.
The Buyer has the option of canceling an order. But in some cases, different fees will be charged.
(Once the costume order is processed, all the fabric will be wasted if the buyer cancels the order, hope we can have your understanding)
A) If the buyer cancels the order within 24 hours, we will offer a full refund including the shipping fees;
B) If the buyer's order is over 24 hours and under 48 hours, the cancellation will result in a fee valued at 10% the value of the ordered product;
C) If the buyer's order is over 48 hours and under 72 hours, the cancellation will result in a fee valued at 20% the value of the ordered product;
D) If the buyer's order is over 72 hours and under 96 hours, the cancellation will result in a fee valued at 30% the value of the ordered product;
E) If the buyer's order is over 96 hours, the cancellation will result in a fee valued at 80% the value of the ordered product;
F) If the buyer's order has been shipped and shows "Complete" in the order status, we will not accept cancellation for the ordered item. And buyer needs to return the item and cover the return shipping fees for getting the order amount.
P.S.: Customized size items are not allowed to cancel after it ships. And we do not accept the return for customized size order cancellation either.
2.Costumes & Cosplay Shoes:
A) Your order is standard size(Men M, Women S, etc):
a) If you choose the wrong size after the customer service staffs confirm with you before we process the making, you will be responsible for return fees and all the taxes might happen for sending the item back to our side. Or we can offer you a new replacement by only charging you the remake fees(no profit) and the resend shipping.
b) If you choose the right size but we sent you the wrong size, we will be responsible for all the returning fees. And if you like the replacement, we will remake it for free and cover all the resend shippings
But buyers should provide photos or some evidence to our customer service staff to show we sent the wrong size.
B) Your order is Customized size:
a) If you provide the wrong measurements to us after our customer service staffs confirm with you before we process the making, we will not accept the return for this order. We only accept replacements making by only charging you the remake fees(no profit) and the resend shipping.
b) If you provide the correct measurements to us but the finished item is too large or too small compared with your measurements, we will be responsible for all the returning fees. And if you like the replacement, we will remake it for free, and we will cover all the resend shipping. But buyers should provide photo or some evidence to our customer service staffs to show us the measurements making problem.
P.S.: some costumes versions will be a little bit large or a little bit tight for making, we hope can have your kindly understanding.
C) We sent you the wrong item:
We will be responsible for all the returning fees. And if you like the replacement, we will remake it for free and cover all the resend shipping fees. But buyers should provide photos or some evidence to our customer service staff to show we sent the wrong item.
D) The Quality Problem:
a) if the quality problem caused by the wrong measurements provided or the wrong size chosen from the buyer, the buyer should be responsible for return fees and all the taxes might happen for sending the item back to our side. Or we can offer you a new replacement by only charging you the remake fees(no profit) and the resend shipping.
b) if the quality problem is caused by our side, we will take all responsibility for return and remake fees. But buyers should provide photos or some evidence to our customer service staff to show the quality problem.
P.S: As the damage or some problems might happen to the item during the shipping, if the problem is not serious, we hope we can discuss a win-win solution instead of return only.
4.Other reasons for return:
A)No longer needed---We will not accept the return for this reason which buyers change his mind, no longer needed, party canceled or something like that. We feel sorry for this part but we hope we can have your understanding.
If you have another question, please 'contact us'.
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