SHIPPING and PROCESSING TIME
I will process your order quickly. The watercolor painting or art is placed in a plastic sleeve. It is shipped flat, safely and securely through USPS. Once the order is processed and shipped out, an email with your tracking number will be sent.
Most orders arrive within 2 weeks.
RETURNS and EXCHANGES
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 4 hours of purchase
The following items can't be returned or exchanged:
Custom or personalized orders
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
FREQUENTLY ASKED QUESTIONS
Custom and Personalized Orders:
I welcome custom orders. If you are looking for something unique and painted just for you, please contact me for specific details regarding your painting.
Color + Size:
I do my best to represent the paintings in their true colors, however based on lighting and your viewing device, colors may vary slightly from what you see on screen. Dimensions are accurate within a 1/4 inch or so.
A frame is not included.
All rights to the subject matter of the art remains with the artist, Nicola DosSantos. My handpainted watercolor paintings, art and prints are for your personal enjoyment and cannot be reproduced for any reason without written consent from artist Nicola DosSantos. Personal/gifting use only. Purchase does NOT transfer copyright. All rights reserved to the Artist.
Any commissioned paintings that I create from photographs is done with the understanding and confirmation from you (the buyer) that the photographs or images sent to me (the artist & seller) has no copywrite infringement or issues. I will not reproduce copywritten material.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - ARTFIRE
Our store is hosted on ArtFire.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through ArtFire’s data storage, databases and the general ArtFire application. They store your data on a secure server behind a firewall.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
We do not store, share, or track any personal financial information. All transactions are via third party payment processors using the latest encryption and security technologies.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.