We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
– Production: Processing Time + production time: 5 – 7 business days* (in regular seasons) or more depends on holiday seasons.
– Shipping: The Standard Shipping, we use flat shipping rate of:
– Estimated Delivery: 10 – 20 days* (in regular seasons) or more depends on holiday seasons.
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
REASON YOU CAN’T RETURN YOUR ITEM OR CANCEL YOUR ORDER:
+ You have chosen a wrong size , wrong color and wrong type.
+ Your order was placed 12 hours ago
+ The image quality in t-shirt is considered good
If your order has been paid and you need to make a change, you must contact us within 24 hours. Out of the time, we will not be able to change your order any more. Please note that cancellation of orders will result in a fee of 5 USD each item.
We always want to bring you the best products, the cheapest with the fastest delivery time. Hope to receiving your sympathy and support in the future.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return your product, we require a receipt or proof of purchase, you should contact us.
Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
+ The product was purchased in the last 30 days
+ The product is unwashed, unworn and unused
+ The product itself or the printing is defective OR the final product is different than the one you ordered.
Original condition is consider as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must also not in smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
* IMPORTANT NOTE:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $70, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
It depends on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to process refunds. If the refund seems to be taking more than one week, you can contact your bank or card issuer to ask about their usual timeframes.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email.com
We only replace items if they are defective, damaged.
You will be responsible for paying for your own costs if there is any unplanned cost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you provided the wrong address resulting in delivery failure, we still accept to resend for you. However, all charges for resending the parcel will be paid by you.
If you want to exchange the item ( the fault is ours), you have to pay the restocking fee and the shipping fee.
The Restocking Fee will be a 20% restocking fee on all returns. (If the fault is ours, Damage, Wrong Product Sent, and so on there will not be any restocking fee).
So you will lose 20% of the price of the item you placed.
ORDER MODIFICATIONS OR CANCELLATION:
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
DAMAGED/INCORRECT ORDER/ORDER NOT RECEIVED/EXCHANGES