Greetings Card or Gift Mailing Service Direct to Recipient
If you have a card or gift to send and are running short on time then why not use our delivery service and I can mail your handmade card or gift direct to the recipient.
There will be no computer generated messages here, I will personally hand write out the message for the card as you specify in the "notes to seller" and the card will be as personalised as if you were mailing it yourself.
If you have purchased a gift and would like it gift wrapped I will wrap it in appropriate wrapping paper and packaging for post.
This service is available on all orders and will be sent from the UK direct to the recipient. Postage charges are charged on the individual item listing, this fee is for the additional customer service per recipient, for example if you would like two cards sent separately then you will need to purchase two "direct mail" fees.
All Other Countries
First Item: $0.00
Additional Items: $0.00
What methods of payment do you accept?
We accept all major credit cards including Visa Credit and Debit, Mastercard, Maestro and American Express.
Do I have to have a Paypal account to buy from your shop?
Not at all, Paypal simply hosts our secure checkout but you can still continue as a guest and enter your credit card information in the way you normally would.
The prices seem a little odd when not looking in US $?
Artfire requires that prices are listed in US$ which is what final payment is made in even though you can display alternative currencies. As I am based in the UK I calculate my prices in GBP and then convert to US $, as such, at times I may have to alter my prices (increase AND decrease) to reflect the current exchange rate.
Can you make me a custom order?
Where possible we will accept custom requests depending on workload. We can customise cards either making you something specific from scratch to the colours you require or to add a particular greeting. We are also able, where possible, to accept custom requests for fabric products such as bow brooches or hair clips and similar, to use fabric colours or patterns if we can source them. If you would like a product in bulk such a soap bars then please do contact us, we may be able to assist. If your custom request is high in value then you may be asked to pay 50% at the time of ordering and then a balance payment.
RETURNS & REFUNDS
What can I do if something is wrong with my order?
In the unlikely event that you have received the wrong product or something is missing, please contact us and we will sort it out promptly.
What if I want to return something or get a refund?
We want you to be completely happy with your purchase but if for any reason you are not, please contact us at firstname.lastname@example.org within fourteen days to arrange a replacement or a refund. Refunds will be made less the postage charges within fourteen days of us receiving the item back, unopened and in its original packaging. If for any reason your items arrive damaged we will be happy to refund or exchange if you can return the items to us. Please note that return postage costs are non refundable. Many of our items are one of a kind and therefore cannot be replicated or replaced but we can work together for a suitable arrangement. Please note refunds or exchanges are not available on any custom order unless it arrives damaged. We use as accurate photos as possible to reflect each item. If you require further images or description before purchase, please contact us. Your request will be responded to as soon as possible. Please note however that every computer screen is slightly different and therefore colour differences may be slight. If you do require a replacement card please bear in mind that many of my cards are one-of-a-kind therefore a replacement may not be exactly the same as what you initially ordered but we can do our best.
How much do you charge for postage?
Postage costs are calculated based upon the number and type of products that you order as it is calculated by weight to give the most accurate total cost used by Royal Mail. To view postage costs, add the products you would like to order to your basket and then proceed to the cart page, once you have added your country, select the postage method you would like and the charge will be displayed. As a guide, UK postage starts at £1.50 for cards and smaller items and £2.50 for soap bars and fabric bags. You can select from UK First Class or Second Class, First Class Signed For and UK Special Delivery, international options are also available. All items are posted in either bubble envelopes, cardboard envelopes, mailing bags or small boxes.
I don’t live in the UK, can I still order?
Yes of course! We ship to almost every country, to confirm that we post out to you, add your products and go to cart then enter your address. Customers are responsible for any customs or import taxes that orders may incur, and we are unable to refund these costs.
How long will delivery of my order take?
UK orders are sent via Royal Mail First Class delivery (unless you pick another option) and so should usually arrive within 2-3 working days, although this may increase over the busy Christmas period. When placing an order you have the option to select Special Delivery before 1pm, please note however that if you place your order after 2pm it is possible that it might not make that days post, please contact us prior to ordering if your order is needed super quick and we will see what we can do!
International orders are sent via Air Mail and could take between 3-21 days depending on where they will be heading.
Custom Orders will take longer and we will let you know how long during the order process.
No confirmation or insurance is included in the shipping. If you would like your order sent with registered post or to be signed for, please contact us and we can invoice for additional payment.
Do you have a ‘Bricks and Mortar’ Shop?
At the moment, no. Butterfly Crafts Handmade Emporium is an online shop but we do attend craft fairs and markets throughout the year, details can be found on the Fairs Page and keep an eye out on Facebook and Twitter to see where we will be next.
I’m a blogger and I love you products, can you send me something to review?
Answering this can be a little awkward!We would love to be able to send something to everyone that asks but we just cannot do that. If you really think your blog would be a good fit for Butterfly Crafts Handmade Emporium and you have a good online following then do send us an email to press [at] butterfly-crafts.com but please don’t be offended if we are unable to work with you at this point.
Can I feature Butterfly Crafts Handmade Emporium on my blog/social network/magazine?
Absolutely! We are always happy to sit down with a piece of cake and answer interview questions either in person or via email and we can send over high res images as required, just please credit them back to us and we ask that you always link to our website, www.butterfly-crafts.com
Im a shop and I am interested in stocking your products, do you do that?
We are always on the look out for new stockists. If you think our products will be a good fit for your shop then please do contact us.
Can you tell me where you buy your materials?
No, sorry. We aren’t going to share our business secrets and supplier information as it’s taken us years of trial and error to find what works for us.
Can you donate a raffle prize for our charity event?
Unfortunately we can’t donate to all of the charities that contact us as we get too many requests to fulfil so we have decided just to support charities that we have a personal connection with.
How can I keep up with new from the Butterfly Crafts Headquarters?
We use most social networks so do please come and say hello over on Facebook, Twitter or Instagram. You can also see us on Pinterest, read our latest Blog Posts and of course sign up for the Newsletter at http://butterfly-crafts.com/newsletter/
Is my privacy protected?
We take your privacy very seriously therefore any and all information shared with Butterfly Crafts Handmade Emporium will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.
I have been buying from Butterfly-Crafts for many years now and I have never ever been disappointed. Victoria is wonderful and I highly recommend her beautiful handmade cards. Thank You!!!
Lovely card,well packed and very quick. Many thanks :O)
My sister loved her card. Great customer service. Thanks for shipping this directly to my sister.
Thank you for creating a special card to send for my friend. As always you do very good work and photos don't do the card justice as it is so much prettier in person. Thank you! A
As always a beautifully handmade creation! Thank you A