I gladly accept returns, exchanges, and cancellations
Just contact me within 7 days of delivery
Ship items back to me within 30 days of delivery
Request a cancellation within 24 hours of purchase
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
FREQUENTLY ASKED QUESTIONS
When will my order ship?
Each listing displays a “ready to ship” time – that’s the time I need to process your order. If you have a time-sensitive event where you’ll need your order shipped sooner than my posted time, just contact me and I’ll be glad to see if I can accommodate your time frame. Please note that if you choose one of the upgraded shipping options, that provides speedier shipping, but does not shorten the processing time. If your order contains both Ready to Ship and Made to Order items, unless otherwise requested, I will combine into one shipment and ship according to the "made to order", longer processing time. If your order contains multiple "Made to Order" items, I may extend the ship by date as I may need additional time to make multiple items.
I want to ship an item directly to a gift recipient. Can you gift wrap and include a gift tag?
Yes absolutely! Just note in the “note to seller” during checkout that the item is a gift, and include your gift tag message. Be sure to also enter and select the gift recipient’s address as the “ship to” address. I’ll wrap the order in tissue paper and ribbon and add a gift tag with your message (typed in a script font).
Do you ship outside the US?
Yes, I welcome international orders! Please be aware of the following points when ordering:
•VAT is NOT included in the price you will pay to me, & your country may impose customs fees on imported goods which are not shipping related charges, and are the responsibility of the buyer to pay.
•For information regarding customs fees/taxes, here is a helpful link where you can estimate possible import taxes:
•To be compliant with US laws, the customs form will reflect the price you paid and will be marked as “merchandise”.
•If your package is returned unclaimed, you'll be refunded less original shipping upon receipt of the item in its original unused condition.
What happens if I receive a damaged or defective item?
If your order is damaged in transit or you notice a defect in the item, I’ll repair, replace or refund your order if you follow these steps first: 1) Contact me within 7 days of receiving a damaged or defective item(s), 2) take pictures of damaged packaging and/or damaged/defective item(s), & send the pictures to me, and retain all original packaging, 3) Complete an insurance affidavit if applicable affirming the status as damaged, 4) I may require you to return your item before a refund or replacement is sent and if so then I will pay for both return shipping to me and back to you. I'll be glad to repair, replace (if same materials are available) or refund original price, including shipping if you cooperate with these steps. Thank you.
If I purchase an item as a holiday gift, is the return time frame still 30 days after delivery?
No, I have an extended return policy for holiday gifts! For an item purchased up to 60 days preceding a holiday and is purchased as a gift, the return time frame is either 30 days after delivery or 14 days following the holiday, whichever is the longer time frame. (So, for example, if purchased Oct. 25th as a Christmas gift, the return deadline is Dec. 29th (instead of Nov. 25th).
Can I request a custom item?
Yes! I welcome custom order requests and would love to create something special just for you! Please note the following regarding custom orders:
• Orders with design/pattern changes, sizing adjustments, or special order fabric (fabric I do not have in stock) may be priced higher than a similarly posted item
• Payment for custom orders is required in advance of work starting on your order.
• Once we've confirmed all your requirements, I will create a custom listing for you
• Once you purchase the listing, I will then procure any needed materials.
• And, I may decide that your custom order item is so awesome that I want to list it for sale again, so, don't be surprised if your custom item becomes a stock item in my shop!
While I strive to take pictures that display accurate color tones, please keep in mind that viewing items on a computer/device screen with different settings can cause colors to appear a little different vs. the actual color tone in person. If you are looking to match to something, or want to confirm a color shade, I offer fabric samples for a small fee.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - ARTFIRE
Our store is hosted on ArtFire.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through ArtFire’s data storage, databases, and the general ArtFire application. They store your data on a secure server behind a firewall.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
We do not store, share, or track any personal financial information. All transactions are via third party payment processors using the latest encryption and security technologies.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
LAST UPDATED APRIL 24, 2017