PAYMENT POLICY - Please note that payment is due immediately at time of order, otherwise order is canceled.
RETURN POLICY - Please note that there is NO RETURN on all herbs, botanicals, muslin bags and sachets. Due to the nature of personal care items (soaps, skincare, bath & body products; herbal packs, sleep masks, eye pillows, etc), CANNOT be returned unless the item is defective.
There is a 30% restocking fee on all returns including undeliverable/wrong address packages, no exceptions.
Please note that in all cases of returns, no exceptions, the buyer pays outgoing & return shipping.
SHIPPING POLICY - We use US Postal Service for all shipments. Please note that it is our policy to ship to your paypal verified address. If you would like your item shipped to a different address, pls first change the address in paypal so that the new address is your paypal provided address.
INTERNATIONAL CUSTOMERS - Please note that our shipping costs do not include any customs duties, import fees/taxes/surcharges levied by your home country or any transit countries or the delivering carrier.
Most orders for bulk lavender, herbs & botanicals ship in 1-5 business days.
Blends are made to order and usually require a weekend to make a fresh batch, so lead times may be a little longer.
Orders for sample sizes (1 cup - 1/2lb) take a little longer, especially when there are multiple items in the order.
LAVENDER SACHETS - please be sure to include your "event date" in note to seller. If you forgot, please contact us ASAP with that info. All sachets are made to order, and our preference is that you order 2-10 weeks in advance. We typically ship sachet orders about 1-2 weeks before the event - this ensures that you get the freshest product possible while also allowing sufficient time for us to react should something go wrong.
BULK LAVENDER - be sure to read up on the 4 lavender grades to ensure you picked the correct lavender for your needs.
MUSLIN BAGS - orders for 10-300 small bags typically ship in 1-5 business days; larger quantity and/or orders for larger sized bags may take a bit longer to ship.
INCLUDE A NOTE - if you have a special request or need such as event/need by date, please be sure to include it with the order. we try our best to help whenever possible.
If you have any questions at all, please email us at [email protected]
We appreciate your business.