o Products are usually shipped within 3 business days of cleared payment. Superior Home Arts offers a 14 days return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Superior Home Arts account manager.
o Please call 716 478 1611 or e-mail our Returns Department at [email protected]
to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
o All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
o You are responsible for shipping charges on returned items; Superior Home Arts will match your shipping method on your replacement or exchange item(s).
o Superior Home Arts strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
o If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Superior Home Arts to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Superior Home Arts immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Superior Home Arts of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 716 478 1611 or your Superior Home Arts account manager to arrange for carrier inspection and a pick up of damaged merchandise.
o DEFECTIVE returns can be returned directly to Superior Home Arts within 14 days from the invoice date, at Superior Home Arts's discretion for: credit, replacement, exchange or repair.