Thank you for your interest in my handmade jewelry. I enjoy and take pride in making high quality, semi-precious gemstone necklaces, pendants, earrings, bracelets, anklets, rings and musical instrument jewelry.
It is important that you are totally satisfied with your purchase. The information below will give you details on the quality of my workmanship, plus information regarding payment methods, shipping insurance, international mail, refunds, and other services that I offer.
When purchasing as a guest buyer, please fill in all the required information accurately, including your (USA) state abbreviation. If you need assistance making a purchase, please use the "contact this seller" link to message me. It is located at the bottom of each page in my shop.
The accepted method of payment is Paypal. An account with Paypal is not necessary to make purchases. You can purchase with your banking credit card at the Paypal website. Your credit card number or Paypal account information is not accessible to me. When your purchase is completed, I am only able to see your shipping information and order details. If your Paypal payment is not completed within four business days, the sale will be canceled. Please make sure your e-mail address is the same for both ArtFire and Paypal.
After your package is shipped USPS first class, you will receive an email message with a USPS tracking number. Exceptions for tracking are International shipping.
Items are shipped USPS First Class. Items over $30.00 are shipped with insurance coverage. You can request insurance on any items under $30.00 by contacting me before you make the purchase. I will adjust your shipping cost. COUPON CODES FOR FREE SHIPPING: During the holidays, I may offer a free shipping coupon. It will only be applied for USA buyers. The items purchased WILL NOT include USPS insurance coverage during the free shipping offer. See my shop announcement for coupon code.
If you are in a hurry to receive your merchandise and would like USPS Priority Mail (2-3 Day delivery) shipping, please contact me BEFORE you place your order. I will inform you of the extra cost and adjust your shipping total.
Your item(s) will be shipped within two days after your Paypal payment has been received. I often ship the same day I receive your order. Exceptions Sundays, holidays or serious weather conditions. Packages being shipped from Cleveland, Ohio (my location) usually reach their destination in three to five days, occasionally a couple days longer. Delays due to weather conditions or the busy holiday season can take a few days longer. If you are buying Christmas gifts, I suggest ordering no later than December 14th.
Your item(s) will be packaged securely with packing materials for mailing. The majority of items are shipped in a padded bubble envelope. Some items include a gift box.
Please understand that once USPS tracking shows the "delivered at/in mailbox" status, it is not considered lost by USPS and no claim for a refund can be processed. Only insured items that arrived damaged are considered for filing insurance claims. See more information below under "Damaged Items".
If you order more than one item, the shipping cost for the additional item(s) is $1.00. There is no additional charge for ordering more than one free shipping item. If you order several items and your shipping cost exceeds the actual cost, you will receive a reimbursement through Paypal.
SHIPPING TO CANADA, GERMANY, UNITED KINGDOM:
Your item(s) will be packaged securely for mailing. Most are shipped in a padded bubble envelope. Some items include a gift box. All items are shipped First Class without insurance. Please note that shipping can take between two to six weeks due to packages being held in customs. If you would like your item shipped Priority Mail, contact me for a revised shipping price. Priority Mail is shipped in 6 to 10 business days.
SHIPPING FOR OTHER COUNTRIES:
Please contact me and I will give you a quote on your shipping fee. Some countries restrictions require that jewelry be shipped Insured parcel using Priority Mail only. See example for Australia below:
AUSTRALIA (added to my policies 7/10/2015):
Quote from USPS website: "Jewelry is permitted only when sent as an insured parcel using Priority Mail International service".
Please be aware that your own country's customs service may impose a range of import fees, taxes, tariffs, duties at the time of delivery. These fees must be paid by you. Falsifying customs declarations or having an item marked as "gift" in order to avoid customs fees is classified as Mail Fraud and is a felony. The Singing Beader will not declare a lower price to avoid paying these fees. For more information, contact your local customs agency. Please keep in mind that international shipping can take up to three weeks for delivery.
If the (insured) item arrives damaged due to poor handling by USPS, you will be required to take a photo of the item (crushed package, item, etc.) Once this photo is e-mailed or mailed to me, it will be used to file a claim with USPS. After I receive the photos you may return the item to me with USPS tracking. Insurance coverage is recommended for the return.
PURCHASING ITEMS AS GIFTS FOR OTHERS:
If you are buying a gift for someone else and would like the receipt sent to you instead of the recipient, please let me know at "notes to seller" when ordering. I will contact you for your home or business address to send you the receipt. Otherwise, the receipt will be enclosed with your gift.
CHOICE OF COLOR, SIZE, LENGTH:
If you are to make a choice of color, size or length as indicated in the description, please indicate your choice at "notes to seller" at checkout. If I cannot reach you by email after 24 hours for this information, you will receive my choice.
Items are packaged and well protected in either a cardboard jewelry box and bubble envelope or a plastic jewelry bag wrapped in cushioning in a bubble envelope. All delicate pieces, for example, crystals and glass, will be packed with extra cushioning.
The beading wire I use in most of my beaded gemstone necklaces and bracelets is 49 strands. This grade of wire is the top quality because it is the strongest, the most durable, and provides the best drape. I will indicate in my descriptions when I have used 49 strands wire. Some lighter designs only require 7 strands. It is the most common strands used by jewelry artisans. For a professional finish, and durability, I use wire guardian protectors and crimp covers in most necklaces and bracelets.
My gemstones are purchased from either gem shows or jewelry supply dealers. I do not purchase gemstones at local craft stores, because most are rated lower quality.
I often use earring wires that are either non-nickel (nickel-free), sterling silver or surgical steel. This enables you to enjoy your earrings without allergic, itchy ears. Any earring wire can be exchanged to the metal of your choice. Metal clip-on are also available, including copper clip-on.
Chain and cord are purchased in bulk, measured and cut to length with findings and clasps added. All chain with charm jewelry is constructed by hand. I can shorten the length of chain and cord at your request.
Many items in sets (necklace with bracelet, for example) can be purchased separately. If not indicated in the description, please inquire. I would be happy to arrange a separate listing for you.
Do you have an older piece of jewelry that needs repair? Contact me with a detailed explanation and I will send you a quote.
At this time, ArtFire is no longer offering the Patron Discount option.
COUPON CODE DISCOUNT:
If I am offering a coupon discount, the coupon code will show in my studio announcement. Please remember to apply it when ordering after "proceed to checkout". Discounts will not be refunded if you forget to enter the code. COUPON CODES FOR FREE SHIPPING: During the holidays, I may offer a free shipping coupon. It will only be applied for (USA buyers only.) The items purchased WILL NOT include USPS insurance coverage during the free shipping offer.
RETURNS, REFUNDS AND EXCHANGES:
All items except earrings are returnable within 14 days (including weekend days). You are responsible for shipping the item(s) back to me USPS First Class Parcel at your expense. Please include USPS tracking. Insurance coverage is recommended for items $30.00 and over. Please return the gift box, if applicable. Keep your shipping receipt as proof of your return. If the returned package gets lost on its return to me, it will be your responsibility to file a claim with your local post office. Once I have received your returned item, I will refund your payment through PayPal. A 2.9% Paypal transaction fee will be deducted from the amount of your reimbursement.
Contact me if your item does not fit (too big or small), so we can discuss options for adjustments.
If you sent me a message to cancel an order, it must be done immediately after purchasing because I ship very quickly.
ADDITIONAL POLICIES AND FAQ:
If you experience any problems while trying to make a purchase at The Singing Beader, please contact me at "contact this seller". The link is on the very bottom of each listing page.
If you have questions about your purchase, I will reply to your email within 24 hours. Please remember to also check your "Spam" folder" for my reply.
Jewelry is made in my smoke free home. Your items and packaging will arrive without tobacco or other odors. I DO have three cats, however, they are not allowed in my craft room.
Certain metals including sterling silver can tarnish over time. A jewelry polishing cloth made especially for removing tarnish is recommended. Keep your jewelry in a plastic bag or jewelry box to resist tarnish.
Please use your discretion when purchasing jewelry for children under age 13. Some items may contain lead based materials. Small parts could cause a choking hazard in younger children.